CB

Charmain B. one year ago • From Google

Rating

Bad

Nightmare healthcare with impossible appointment system

Scheduling an appointment here is a nightmare. After my daughter's surgery, the nurse (who was fantastic) recommended a doctor's consultation. When I approached reception, they informed me the earliest slot was 45 days out, suggesting I either call at 8am or use their online booking system. The online service, which is only accessible for a brief window at 8am, proved utterly useless. I called at 8:01, and predictably, all appointments were already taken. The online system couldn't even evaluate her symptoms and directed me back to phone booking. This experience is incredibly frustrating, and it seems our only recourse will be to burden the emergency department with our medical needs.

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