AB

Angelina B. 2 years ago • From Google

Rating

Bad

Nightmare healthcare with zero compassion for patients

As a retired nurse practitioner, I would award zero stars if possible because this practice is absolutely appalling. I understand the healthcare perspective, yet the treatment is unacceptable. This morning, I started calling at 8:05 for an appointment, thinking I was making progress when connected to the surgery. After pressing one, I was met with "we cannot answer your call." Eventually, after waiting nearly an hour and being 15th in the queue, I was informed at 9:15 that no appointments were available and was directed to a walk-in centre. This was my sole option, despite explaining that my husband is a stroke survivor with heart issues, recently discharged from hospital. The situation remains unresolved, which explains the current state of affairs. This is undoubtedly the worst medical practice ever. They desperately need new management who can properly delegate care, instead of allowing receptionists to seemingly run the entire operation.

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