SS

Ss S. 4 years ago • From Google

Rating

Bad

Nightmare medical appointment system destroys patient care

Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an hour and a half. A disinterested receptionist hastily informs you that a GP will call "before 2pm", hanging up before you can confirm details, leaving you uncertain whether they said before or after. Inevitably, during a brief bathroom break - your first moment away from the phone since morning - you miss the consultation by mere moments. A text demands you rebook, triggering another 20-minute reception battle: "I just missed the call by seconds, can the GP call back?" "Sorry, the GP has left a message that you must rebook." "Doesn't the GP normally do a second call?" *prolonged silence* "Sorry, the GP has left a message that you must rebook." "Can I book an appointment?" "Unfortunately, nothing available this afternoon." "Can I book for tomorrow?" "You must call at 8am when lines open". The cycle repeats endlessly. The complete lack of a defined consultation window is infuriating. Being told a call might arrive between 9am-2pm, receiving a single attempt, and then being penalized feels utterly disrespectful. Two years post-pandemic, this surgery continues to rely exclusively on telephone consultations - and executing them poorly. I genuinely hope the management (particularly the Solomon family) critically evaluates this fundamentally broken system. The potential for missed critical diagnoses is alarming. My previous loyalty and defense have evaporated. If our medical professionals cannot implement this basic communication strategy, our healthcare landscape looks deeply concerning.

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