St Clement's Surgery
Ss S. 4 years ago • From Google
Bad
Nightmare medical appointment system destroys patient care
Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an hour and a half. A disinterested receptionist hastily informs you that a GP will call "before 2pm", hanging up before you can confirm details, leaving you uncertain whether they said before or after. Inevitably, during a brief bathroom break - your first moment away from the phone since morning - you miss the consultation by mere moments. A text demands you rebook, triggering another 20-minute reception battle: "I just missed the call by seconds, can the GP call back?" "Sorry, the GP has left a message that you must rebook." "Doesn't the GP normally do a second call?" *prolonged silence* "Sorry, the GP has left a message that you must rebook." "Can I book an appointment?" "Unfortunately, nothing available this afternoon." "Can I book for tomorrow?" "You must call at 8am when lines open". The cycle repeats endlessly. The complete lack of a defined consultation window is infuriating. Being told a call might arrive between 9am-2pm, receiving a single attempt, and then being penalized feels utterly disrespectful. Two years post-pandemic, this surgery continues to rely exclusively on telephone consultations - and executing them poorly. I genuinely hope the management (particularly the Solomon family) critically evaluates this fundamentally broken system. The potential for missed critical diagnoses is alarming. My previous loyalty and defense have evaporated. If our medical professionals cannot implement this basic communication strategy, our healthcare landscape looks deeply concerning.
The employees here display a notably unhelpful demeanor They seem completely uninterested in providing any customer assistance. Customer service is extremely poor
St Clement's Surgery
Abi 1.
I'm utterly frustrated after this morning's disastrous attempt to schedule an appointment. After enduring a 30-minute wait on hold, I finally reached a receptionist who took down all my details,..
St Clement's Surgery
fahm n.
A sincere expression of gratitude to Dr Akshita at the St Clements road medical center. Her compassionate approach, coupled with swift, competent, and successful treatment, was truly appreciated...
St Clement's Surgery
SS S.
Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an..
St Clement's Surgery
Bhu C.
Exceptional Medical Practice The front desk team is outstanding, far surpassing the staff at my previous healthcare facility. Dr Chana demonstrates remarkable expertise and provides excellent..
St Clement's Surgery
Faredoon M.
My primary healthcare provider is Ilford Lane Surgery. I was directed to consult Dr. W. Solomon at St. Clements Surgery regarding an extremely painful ingrowing toenail. Dr. Solomon, who happens to..
St Clement's Surgery
Zeeshan A.
The medical facility has deteriorated significantly since the recent management change, with patient care now completely absent. The personnel are discourteous and lack professionalism. They probe..
St Clement's Surgery
Katherine F.
While waiting by the phone, I glanced at these reviews, and I could almost be reading about people from a different universe—they are so inaccurate and misleading. My family and I have been patients..
St Clement's Surgery
MUHAMMAD N.
I am deeply appreciative of the exceptional treatment and assistance provided by St Clement's Surgery. The staff demonstrate remarkable empathy, adaptability, and dedication—consistently eager to..
St Clement's Surgery
Roland R.
Outstanding care provided by the entire team, with Dr. Solomon truly standing out.
St Clement's Surgery
Rana R.
I've been a patient at this facility for quite some time, but I've never felt as disrespected as I was today. One particular nurse was incredibly unprofessional and prevented me from nursing my..
St Clement's Surgery
A J.
Booking an appointment at this clinic is a complete disaster, and the staff's indifference is appalling. Where has genuine patient care gone? The receptionist who usually works the front desk is..
St Clement's Surgery
Barua B.
Absolutely terrible service. I'm dealing with an infection and was forced to wait on hold for 25 minutes, even having to walk to the GP while waiting. When the receptionist finally answered, I..
St Clement's Surgery
Kuldip D.
Outstanding Customer Care. Demonstrating High-Quality Professionalism and Compassionate Personnel Irrespective of Cultural Background. Particularly Beneficial for Senior Citizens Navigating Language..
St Clement's Surgery
Mohammad K.
Dr Solomon and the entire medical team are truly exceptional and simply unparalleled. I initially gave a negative rating, but this was entirely my own fault, not Dr Solomon's, as things were not..
St Clement's Surgery
Salma N.
I underwent a minor surgical procedure at this facility, and the personnel were incredibly supportive and courteous. Dr. Solomon demonstrated exceptional expertise in his medical specialty. He..
St Clement's Surgery
Jason V.
Goodness. I hardly know where to start. AVOID THIS GP AT ALL COSTS. It's absurd. Absolutely absurd. Their telephone appointment scheduling is a complete disaster. They make you wait over an hour..
St Clement's Surgery
Rabeya K.
Subpar general practice clinic... Despite being technically open, their phone lines are constantly unavailable. I've spent countless attempts trying to secure a single appointment, and this isn't..
St Clement's Surgery
hugo C.
I made multiple attempts over consecutive days to secure a consultation at St Clements Surgery, and the process was incredibly frustrating. The challenge of obtaining an appointment is compounded by..
St Clement's Surgery
kewal r.
Dr Chana is an excellent physician, but the medical practice's administrative staff are incredibly frustrating. Whenever I attempt to schedule an appointment, I'm consistently told that all slots..
St Clement's Surgery
W A.