St Clement's Surgery
Ss S. 4 years ago • From Google
Bad
Nightmare medical appointment system destroys patient care
Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an hour and a half. A disinterested receptionist hastily informs you that a GP will call "before 2pm", hanging up before you can confirm details, leaving you uncertain whether they said before or after. Inevitably, during a brief bathroom break - your first moment away from the phone since morning - you miss the consultation by mere moments. A text demands you rebook, triggering another 20-minute reception battle: "I just missed the call by seconds, can the GP call back?" "Sorry, the GP has left a message that you must rebook." "Doesn't the GP normally do a second call?" *prolonged silence* "Sorry, the GP has left a message that you must rebook." "Can I book an appointment?" "Unfortunately, nothing available this afternoon." "Can I book for tomorrow?" "You must call at 8am when lines open". The cycle repeats endlessly. The complete lack of a defined consultation window is infuriating. Being told a call might arrive between 9am-2pm, receiving a single attempt, and then being penalized feels utterly disrespectful. Two years post-pandemic, this surgery continues to rely exclusively on telephone consultations - and executing them poorly. I genuinely hope the management (particularly the Solomon family) critically evaluates this fundamentally broken system. The potential for missed critical diagnoses is alarming. My previous loyalty and defense have evaporated. If our medical professionals cannot implement this basic communication strategy, our healthcare landscape looks deeply concerning.
Scheduling a phone consultation took an excessively long time, with wait times exceeding sixty minutes...
St Clement's Surgery
Akueba E.
Absolutely dreadful customer service from the reception staff. I woke up early at 7:15 specifically to secure this medical appointment. When my phone wasn't functioning, I walked 20 minutes to seek..
St Clement's Surgery
A T.
Dr Chana is outstanding. She is incredibly courteous and compassionate, taking the time to truly listen and demonstrate genuine empathy. Her ability to understand problems and find effective..
St Clement's Surgery
Rabeya K.
Subpar general practice clinic... Despite being technically open, their phone lines are constantly unavailable. I've spent countless attempts trying to secure a single appointment, and this isn't..
St Clement's Surgery
Ahsan H.
I've been with this medical practice for quite some time, and this experience has been a significant improvement over my previous healthcare provider. The ability to receive GP callbacks is..
St Clement's Surgery
kewal r.
Dr Chana is an excellent physician, but the medical practice's administrative staff are incredibly frustrating. Whenever I attempt to schedule an appointment, I'm consistently told that all slots..
St Clement's Surgery
fahm n.
A sincere expression of gratitude to Dr Akshita at the St Clements road medical center. Her compassionate approach, coupled with swift, competent, and successful treatment, was truly appreciated...
St Clement's Surgery
Jason V.
Goodness. I hardly know where to start. AVOID THIS GP AT ALL COSTS. It's absurd. Absolutely absurd. Their telephone appointment scheduling is a complete disaster. They make you wait over an hour..
St Clement's Surgery
S P.
Abysmal Front Desk Service Expect to endure a grueling wait of half an hour to an hour and a half when attempting to schedule an appointment by phone at the crack of dawn. If a family member already..
St Clement's Surgery
Khatune M.
The front desk staff are incredibly welcoming and supportive. Scheduling consultations is straightforward and convenient at this medical facility. Overall, their service meets and exceeds..
St Clement's Surgery
SS S.
Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an..
St Clement's Surgery
Rana R.
I've been a patient at this facility for quite some time, but I've never felt as disrespected as I was today. One particular nurse was incredibly unprofessional and prevented me from nursing my..
St Clement's Surgery
Hambo04 H.
The medical professionals at this practice are exceptional, with Dr Solomon and Dr Chana standing out as particularly impressive. Nevertheless, scheduling an appointment is incredibly frustrating...
St Clement's Surgery
Priya C.
Dr Chana stands out as a truly remarkable physician, dedicating ample time to understanding patient concerns and addressing medical matters with great skill and professionalism. While I have..
St Clement's Surgery
MUHAMMAD N.
I am deeply appreciative of the exceptional treatment and assistance provided by St Clement's Surgery. The staff demonstrate remarkable empathy, adaptability, and dedication—consistently eager to..
St Clement's Surgery
Kuldip D.
Outstanding Customer Care. Demonstrating High-Quality Professionalism and Compassionate Personnel Irrespective of Cultural Background. Particularly Beneficial for Senior Citizens Navigating Language..
St Clement's Surgery
hugo C.
I made multiple attempts over consecutive days to secure a consultation at St Clements Surgery, and the process was incredibly frustrating. The challenge of obtaining an appointment is compounded by..
St Clement's Surgery
Celtic k.
I've been a patient of Dr. W Solomon ever since he succeeded Dr. Jackson some time ago. Dr. Solomon demonstrates a high level of professionalism and maintains a warm, approachable demeanor, as do..
St Clement's Surgery
Salma N.
I underwent a minor surgical procedure at this facility, and the personnel were incredibly supportive and courteous. Dr. Solomon demonstrated exceptional expertise in his medical specialty. He..
St Clement's Surgery
julie k.
AVOID REGISTERING! This establishment is a complete disappointment because of their RECEPTIONIST RANI! SHE IS INCREDIBLY DISCOURTEOUS ON THE PHONE, EVEN WHEN YOU CALL PRECISELY AT 8AM SHE WILL..
St Clement's Surgery
黄秀岭 黄.