St Clement's Surgery
Ss S. 4 years ago • From Google
Bad
Nightmare medical appointment system destroys patient care
Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an hour and a half. A disinterested receptionist hastily informs you that a GP will call "before 2pm", hanging up before you can confirm details, leaving you uncertain whether they said before or after. Inevitably, during a brief bathroom break - your first moment away from the phone since morning - you miss the consultation by mere moments. A text demands you rebook, triggering another 20-minute reception battle: "I just missed the call by seconds, can the GP call back?" "Sorry, the GP has left a message that you must rebook." "Doesn't the GP normally do a second call?" *prolonged silence* "Sorry, the GP has left a message that you must rebook." "Can I book an appointment?" "Unfortunately, nothing available this afternoon." "Can I book for tomorrow?" "You must call at 8am when lines open". The cycle repeats endlessly. The complete lack of a defined consultation window is infuriating. Being told a call might arrive between 9am-2pm, receiving a single attempt, and then being penalized feels utterly disrespectful. Two years post-pandemic, this surgery continues to rely exclusively on telephone consultations - and executing them poorly. I genuinely hope the management (particularly the Solomon family) critically evaluates this fundamentally broken system. The potential for missed critical diagnoses is alarming. My previous loyalty and defense have evaporated. If our medical professionals cannot implement this basic communication strategy, our healthcare landscape looks deeply concerning.
Dr Chana is outstanding. She is incredibly courteous and compassionate, taking the time to truly listen and demonstrate genuine empathy. Her ability to understand problems and find effective..
St Clement's Surgery
Angela R.
Dr Solomon provides exceptional primary care, and the medical team at the practice demonstrates both professionalism and compassion.
St Clement's Surgery
kewal r.
Dr Chana is an excellent physician, but the medical practice's administrative staff are incredibly frustrating. Whenever I attempt to schedule an appointment, I'm consistently told that all slots..
St Clement's Surgery
Aicha H.
A truly horrendous medical practice. My family members receive treatment here, but there's zero post-hospitalization support or attention. Dr. Vikram Solomon is virtually unreachable through digital..
St Clement's Surgery
Faredoon M.
My primary healthcare provider is Ilford Lane Surgery. I was directed to consult Dr. W. Solomon at St. Clements Surgery regarding an extremely painful ingrowing toenail. Dr. Solomon, who happens to..
St Clement's Surgery
Rabeya K.
Subpar general practice clinic... Despite being technically open, their phone lines are constantly unavailable. I've spent countless attempts trying to secure a single appointment, and this isn't..
St Clement's Surgery
黄秀岭 黄.
Scheduling a phone consultation took an excessively long time, with wait times exceeding sixty minutes...
St Clement's Surgery
Zeeshan A.
The medical facility has deteriorated significantly since the recent management change, with patient care now completely absent. The personnel are discourteous and lack professionalism. They probe..
St Clement's Surgery
Eugen-Cornel O.
Absolutely worthless! Everything about it is completely pointless!
St Clement's Surgery
Abi 1.
I'm utterly frustrated after this morning's disastrous attempt to schedule an appointment. After enduring a 30-minute wait on hold, I finally reached a receptionist who took down all my details,..
St Clement's Surgery
Celtic k.
I've been a patient of Dr. W Solomon ever since he succeeded Dr. Jackson some time ago. Dr. Solomon demonstrates a high level of professionalism and maintains a warm, approachable demeanor, as do..
St Clement's Surgery
Barua B.
Absolutely terrible service. I'm dealing with an infection and was forced to wait on hold for 25 minutes, even having to walk to the GP while waiting. When the receptionist finally answered, I..
St Clement's Surgery
Shush P.
I want to express my heartfelt appreciation to Dr Winston Solomon for his exceptional medical expertise and compassionate approach. The entire team at St Clemens Surgery creates an inviting, secure,..
St Clement's Surgery
hugo C.
I made multiple attempts over consecutive days to secure a consultation at St Clements Surgery, and the process was incredibly frustrating. The challenge of obtaining an appointment is compounded by..
St Clement's Surgery
S P.
Abysmal Front Desk Service Expect to endure a grueling wait of half an hour to an hour and a half when attempting to schedule an appointment by phone at the crack of dawn. If a family member already..
St Clement's Surgery
Priya C.
Dr Chana stands out as a truly remarkable physician, dedicating ample time to understanding patient concerns and addressing medical matters with great skill and professionalism. While I have..
St Clement's Surgery
Akueba E.
Absolutely dreadful customer service from the reception staff. I woke up early at 7:15 specifically to secure this medical appointment. When my phone wasn't functioning, I walked 20 minutes to seek..
St Clement's Surgery
Rana R.
I've been a patient at this facility for quite some time, but I've never felt as disrespected as I was today. One particular nurse was incredibly unprofessional and prevented me from nursing my..
St Clement's Surgery
Khatune M.
The front desk staff are incredibly welcoming and supportive. Scheduling consultations is straightforward and convenient at this medical facility. Overall, their service meets and exceeds..
St Clement's Surgery
Ahsan H.
I've been with this medical practice for quite some time, and this experience has been a significant improvement over my previous healthcare provider. The ability to receive GP callbacks is..
St Clement's Surgery
A T.