AS

Angelika S. 7 years ago • From Google

Rating

Bad

Nightmare medical experience with terrible customer service

This surgical practice is an absolute disaster from start to finish. I cannot find a single redeeming quality about their service. The front desk staff are incredibly discourteous and provide zero assistance. The physicians seem completely disinterested, treating patients like an inconvenience they want to quickly dismiss. Scheduling an appointment is a prolonged ordeal, with wait times stretching beyond three weeks. Attempting to contact them by phone is an exercise in frustration - their automated menu is dysfunctional, calls drop constantly, or simply go unanswered. Their mobile application is equally worthless, functioning only when you want to cancel an appointment. To make matters worse, they consistently mishandle patient information and then arrogantly blame the patient for their own errors.

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