AS

Amber S. one year ago • From Google

Rating

Bad

Nightmare medical experience with zero compassion

The most disastrous medical experience I've ever had. Discourteous, heartless front desk staff, and at least one incredibly unprofessional physician. My referral paperwork vanished after submission, and they brazenly lied, claiming I'd never completed the forms when asked to redo them. Additionally, after waiting months with no update, I was instructed to contact the referral center, only to discover they'd misdirected my documents. The clinic even acknowledged receiving notification about the correct referral destination but took no action. Despite being aware of my anxiety and panic disorder medication, they transformed the entire process into such a traumatic ordeal that I was forced to escalate to management, who initially became confrontational. To make matters worse, a doctor abruptly terminated our phone call when I requested an alternative physician to explain my situation!!!! Not a single apology was ever extended! Completely incompetent and an absolutely dreadful healthcare facility.

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