SO

Silvia O. one year ago • From Google

Rating

Bad

Nightmare medical journey with unhelpful healthcare professionals

I've been struggling to obtain my daughter's blood test results for weeks. The GP responsible for receiving them was completely unhelpful and redirected us to the hospital. The hospital where the blood was drawn was equally uncooperative, claiming the results were lost in the lab. After endless bureaucratic runaround, I finally reached the lab, who stated no one had contacted them about the results and they would send them immediately to the GP. When I called the GP, I endured a 2-hour wait only to be told I could view the results at an appointment in 4 weeks, which they considered 'non-urgent'. This sparked immense frustration, especially given my child's poor health. My repeated requests to have the results sent or read to me were met with them hanging up. Through sheer determination, I finally obtained the results, which reveal my child is severely coeliac - explaining her significant illness. Remarkably, the GP was prepared to delay informing me for 4 weeks, seemingly indifferent that being coeliac and seriously unwell isn't considered urgent. Clearly, you must be aggressive to receive any meaningful care from this practice. My advice: steer clear.

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