SC

Stephen C. 3 years ago • From Google

Rating

Bad

Nightmare medical merger leaves patients frustrated and ignored

The consolidation of these medical practices has been an absolute disaster. Despite widespread awareness of NHS budget constraints, the shambolic administration and management, combined with discourteous and dismissive personnel, have transformed this practice into complete pandemonium. Enduring a 50-minute telephone ordeal with a dysfunctional queuing system that repeatedly disconnects patients, only to be ultimately directed to a hopelessly antiquated website that leads you through an endless maze of frustration, summarizes this thoroughly deplorable encounter.

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