LN

Lorin N. 4 years ago • From Google

Rating

Bad

Nightmare medical practice with endless frustrating problems

Despite acknowledging the difficulties posed by COVID and NHS resource constraints, this medical practice is arguably the most dysfunctional I've encountered. Appointment scheduling is catastrophically unreliable, with errors occurring in roughly 80% of cases. The support staff demonstrate not just rudeness, but a profound level of ineffectiveness and apparent disinterest, consistently failing to implement even basic pandemic safety protocols. Every single interaction necessitates extensive follow-up, as the probability of any task being completed correctly is dismally low. Their payment methods are bizarrely restrictive, accepting only cash. In stark contrast to their overall incompetence, my new medical practice proactively reached out with vaccination appointments almost immediately after registration. The litany of operational failures is seemingly endless and deeply frustrating.

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