St. Peters Surgery
Oswald W. 3 years ago • From Google
Bad
Nightmare medical practice with terrible customer service
Undoubtedly the most poorly managed medical practice in Southampton. Complaints are universal among patients. The reception staff are consistently unhelpful, dismissing patients with instructions to call back in a week, while forcing individuals to endure interminable queues exceeding an hour - seemingly hoping patients will simply give up and disappear. The entire operation is appallingly mismanaged, representing a complete embarrassment to the NHS. This practice epitomizes the systemic failures within healthcare, desperately requiring comprehensive investigation. They are fundamentally neglecting patient care and displaying absolute indifference to their responsibilities.
Encountered a team that was exceptionally courteous, competent, and quick to respond. This was my inaugural experience with their service, having been recommended by 111.
St. Peters Surgery
Ronald D.
The reception staff and physicians consistently provide excellent guidance and support, making every interaction helpful and professional.
St. Peters Surgery
Emma M.
I'm dealing with numerous health challenges and frequently visit the clinic, but Dr. Horlock and Dr. Robin have consistently shown that my frequent visits are never an inconvenience. While some..
St. Peters Surgery
Faine B.
I've consistently had positive experiences with this service. However, their lack of an online appointment scheduling system is a significant drawback. It's surprising and inconvenient that in our..
St. Peters Surgery
Jacqueline F.
The surgical procedure is exceptional, with immediate attention if the medical staff consider it urgent, and they genuinely pay attention when you describe your condition. The reception staff are..
St. Peters Surgery
Jane W.
I went to the medical clinic for my COVID vaccine boost, and I want to express my gratitude to the wonderful team, with a special shout-out to the incredible nurse who gave me the injection... The..
St. Peters Surgery
Peter M.
My surgical experience was exceptional, with absolutely no room for criticism. The front desk staff, particularly Rebecca, was incredibly courteous and professional, handling everything with a..
St. Peters Surgery
Becky E.
Consistently supportive and dedicated to accommodating patients, these are undoubtedly the most exceptional medical professionals I've ever encountered. They go above and beyond to ensure my needs..
St. Peters Surgery
Jane S.
A heartfelt thank you to DR Robin's for their incredible care of my father today. I'm truly grateful and overwhelmed by their support during this challenging time. Without their help, I would have..
St. Peters Surgery
Ryan S.
Received my coronavirus vaccination at this location. The staff were incredibly quick and well-organized.
St. Peters Surgery
Judith D.
My spouse and I have received outstanding, skilled, empathetic, and prompt care from every staff member, including physicians, nursing personnel, and front desk representatives. The entire process..
St. Peters Surgery
Rena C.
Quick scheduling and always accommodating. The staff is incredibly pleasant and goes above and beyond to assist.
St. Peters Surgery
Carly F.
Steer clear of this place! The personnel lack basic courtesy, and scheduling an appointment is nearly impossible. Even if you manage to secure a slot, be prepared to waste significant time..
St. Peters Surgery
Aundré D.
On 6/09/2022, I rang the medical practice to schedule an appointment for my girlfriend, following their request for her to book urgently due to medication review needs. Initially, I was informed..
St. Peters Surgery
Michelle G.
The front desk staff are delightful, and Dr. Robins is a compassionate professional who comes highly endorsed by me.
St. Peters Surgery
Steven H.
Absolutely dreadful. I've been attempting to sign up with this company for nearly eight weeks. Their communication is non-existent. Whenever I phone, the receptionist repeatedly claims they're..
St. Peters Surgery
Elizabeth P.
I've consistently had a smooth experience with this surgical procedure. Every staff member at the reception, from doctors to nurses, has been exceptional. I truly appreciate all their hard work and..
St. Peters Surgery
A A.
A complete disaster. Their ineptitude is endangering patients, and they show absolutely no concern! I have yet to encounter a single staff member at this practice who demonstrates any genuine..
St. Peters Surgery
iX J.
This medical practice is utterly disgraceful. Every time I submit my prescription, they consistently fail to transfer all but a single item, which happens to be critically important. Attempting to..
St. Peters Surgery
wendy o.
Exceptional medical professionals who have consistently provided outstanding care throughout my entire patient journey. Their expertise and commitment are truly remarkable in every aspect.
St. Peters Surgery
Carl G.