RH

Robin H. 10 months ago • From Google

Rating

Bad

Nightmare medical practice with zero patient care

Absolutely dreadful. Their new booking system restricts appointments to online reservations before 2pm, making scheduling incredibly challenging. The reception staff are completely unhelpful and unaccommodating. I was reprimanded for being five minutes late to an appointment, despite being initially directed to the wrong area by their own staff. Later, they kept us waiting 20 minutes for vaccinations, which caused my baby to become unsettled and upset, unnecessarily escalating the stress of the entire situation. They show zero concern for the difficulties patients face when trying to secure appointments. Multiple times, I've observed patients confronting staff out of pure frustration - whether over medication issues or regarding poor treatment of patients, like a young mother who was poorly handled. An absolutely terrible medical practice.

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