Thurleigh Road Practice
OD
Oliver D. 2 years ago • From Google
Bad
Avoid registering with this medical practice. Their recent appointment booking system has become incredibly frustrating and nearly impossible to navigate. When my toddler became seriously unwell, the only route to securing medical attention was through a restrictive online application form. These minimal, impersonal forms are bulk-reviewed by a physician who apparently prioritizes cases based on perceived urgency. Most concerning is how this method completely strips patients of control over their healthcare needs. Not every medical situation can be adequately explained in a standardized form. If the reviewing doctor doesn't consider your 'application' sufficiently serious, you will be denied an appointment. I find this approach deeply troubling, as it risks compromising patient health and potentially missing critical diagnoses. In our specific situation, our request languished unaddressed for days, ultimately forcing us to seek private medical care for our son.
Claire C.