IM

Ian M. 4 years ago • From Google

Rating

Bad

Nightmare Phone Experience with Impossible Appointment Booking

Undoubtedly the most abysmal customer service experience I've ever encountered. Scheduling an appointment is practically impossible. After three separate phone attempts, the frustration was overwhelming. First call: 42 excruciating minutes trapped in their queuing system, only to be unceremoniously disconnected when nearly first in line. Second call: 38 minutes wasted, again ending with an abrupt hang-up. The third attempt was even more infuriating - over an hour of waiting, finally reaching the front of the queue, only to have the call terminated without explanation. The staff manning these phone lines must be the most incompetent and discourteous individuals imaginable.

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