Lister House Surgery
UU
Uroosa U. one year ago • From Google
Bad
Horrific place. I underwent my inaugural cervical screening today, and it was a deeply distressing encounter. Nurse Anita demonstrated a complete lack of empathy and support throughout the entire procedure. When I politely requested a smaller speculum (as recommended by NHS guidelines), explaining this was my first examination, she flatly denied its availability—a claim I found highly questionable. She proceeded to use an excessively large instrument without attempting to comfort me or engage in any conversation to alleviate my anxiety. Adding to my discomfort, I realized she hadn't applied any lubricant to the speculum. Upon raising this concern, she dismissively claimed it would interfere with the test—directly contradicting established medical advice and NHS recommendations. When I shared that my mother had advised me about lubrication, she coldly retorted, "It's not your mum doing the test, it's me." Her approach was thoroughly unprofessional and devoid of basic human compassion. The experience was traumatizing, and I am currently preparing to file a formal complaint. Nurse Anita has consistently demonstrated rudeness, detachment, and a complete disregard for patient concerns. When conducting an intimate medical procedure, basic human decency—kindness, patience, and respect—should be fundamental. Regrettably, Nurse Anita embodied none of these qualities. I strongly caution against seeking treatment at this facility if you value being treated with dignity. Moreover, the surgery's overall standard is abysmal. Booking an appointment is nearly impossible, and the staff's helpfulness is virtually non-existent.
Sara C.