Abbey Road Surgery

The phone support wait times are completely unacceptable. Even when calling during standard business hours like 11am, you're left hanging on hold for nearly an hour! They desperately need to improve..

The receptionist is a middle-aged Caucasian woman with black hair and bangs, wearing a long skirt. We recently switched our family's general practitioner due to distance, and my mother has heart..

Receptionists deliberately manipulate you, creating endless bureaucratic runarounds that drain your patience and hope. They systematically undermine your confidence through classic gaslighting..

Substandard treatment of senior residents. There's a complete lack of concern and immediacy regarding this facility, which fundamentally fails to meet its core responsibilities and operational..

Uncaring, discriminatory, and the medical facility that delayed my cancer diagnosis to a critical point :(((

I've been with this medical practice for more than a quarter-century, and its quality continues to deteriorate. COVID has become their convenient justification for providing an absolutely abysmal..

The GP's booking process is an absolute nightmare that I've ever encountered. Securing an appointment requires waking up at the crack of dawn, frantically redialing the phone for what feels like an..

I attempted to schedule an appointment for the upcoming weeks and inquired about available time slots. The staff informed me that I must call at 8:30 am on the same day to secure an appointment,..

I've been attempting to reach the doctor's office since early morning, but I'm unable to connect with anyone. When I visited in person, I was informed that appointments are exclusively available via..

The ABSOLUTE WORST and most unprofessional staff employed by government healthcare facilities!!! Completely unable to grasp the fundamental concept of patient care!! Incredibly terrible encounter..

The administrative procedures and customer service here are abysmal, with staff displaying a shocking lack of empathy and professionalism, save for a rare few. Only two physicians and the nursing..

These general practitioners are absolutely terrible. They completely disregard patient input, constantly interrupting and talking over me, and demonstrate a total lack of professional competence in..

I contacted the clinic to schedule an appointment for the next day, and the front desk staff were incredibly accommodating. They ensured the doctor would reach out to me in the morning, which..

The receptionists at this GP are completely ineffective and should not be employed there. I've been with this practice for over a year, and every time I attempt to schedule an appointment, the..

After more than a decade of consistent prescription renewals, they've abruptly halted my repeat medication and now demand that I physically appear at the medical practice every single month to..

Terrible medical procedure that left me completely dissatisfied and traumatized.

Terrible beyond words... impossible to make progress, and when you eventually get through, you're left waiting endlessly only to be informed there are zero available slots, even for pediatric cases...

This medical practice is absolutely terrible. I endured a wait exceeding an hour for my scheduled appointment, and to make matters worse, I was assigned to the incorrect physician. The reception..

Satisfied with the experience provided

The front desk staff are extremely poor. In contrast, the general practitioners are exceptional. I have great appreciation for all the doctors, who consistently demonstrate helpfulness. The medical..