NI

Not I. 7 years ago • From Google

Rating

Bad

Nightmare surgery with impossible appointment booking system

Absolutely horrendous. Securing an appointment has become nearly impossible. If you previously thought getting through to the surgery's single reception line between 8am and 8:05am was challenging, prepare for a whole new level of frustration! They've now implemented an absurdly complex app that exclusively allows booking appointments one day in advance, with mysterious and undisclosed booking windows that are completely unclear. Should you somehow successfully navigate the app and submit your medical issue, congratulations - you've entered the next stage of bureaucratic torture! The app lets you select your preferred contact method, but don't be fooled - they'll invariably default to email regardless of your selection (perfectly consistent with their trademark inefficiency). The inevitable email response will typically read: 'Unfortunately, we have no availability today. Please re-submit your request tomorrow, when we might arrange a telephone consultation. Many thanks.' And so continues the exhausting marathon of navigating arbitrary obstacles just to see a healthcare professional. Yet, ironically, if you actually manage to see a GP, they're generally quite competent. It's monumentally frustrating that the reception staff seem singularly devoted to preventing patient access, regardless of medical need. The only reliable strategy? Show up unannounced at 8am and demand an appointment.

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