JH

John H. 5 years ago • From Google

Rating

Bad

Nightmarish medical experience with zero patient support

Absolutely dreadful medical care. I've been suffering for eight days, managing my own recovery with no signs of getting better, and I'm still unable to secure a phone consultation for antibiotics despite persistent attempts over four days. The receptionist simply redirects me to econsult, which then presents a lengthy questionnaire and ultimately suggests I call the surgery back. When I do call, they claim they cannot assist and advise me to retry econsult with different responses. The patient experience is appallingly inadequate. I'm definitively changing healthcare providers.

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