AG

Aaron G. one year ago • From Google

Rating

Bad

Nikki's drama at the reception desk

I encountered an unprecedented level of unprofessionalism here. When I addressed a staff member's rudeness, they apparently became emotional, and I subsequently received a reprimanding letter. The reception staff clearly have significant interpersonal problems, though the doctors themselves are competent. Nikki, the manager, seems dishonest, having concealed multiple calls I had previously requested. Their appointment booking process is completely unacceptable - they schedule appointments without seeking your consent and ignore your feedback about unsuitable timing. This represents a flagrant misuse of NHS resources. Honestly, if you're considering this GP practice, my advice is unequivocal: avoid it at all costs. They appear to react aggressively if you dare express dissatisfaction with their service.

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