Island Health

An absolutely terrible general practitioner. It's impossible to accomplish anything with them. They appear completely indifferent to the urgency of medical matters, despite the fact that health..

Absolutely the most appalling GP service, a complete embarrassment to the National Health Service. I attempted to contact them at 9 AM and endured a two-hour wait only to be abruptly disconnected...

Nursing staff extremely welcoming, medical professionals very supportive and kind

I've endured multiple unsatisfactory encounters at this medical practice, and I remain deeply dismayed by the substandard care provided. Firstly, the reception staff lack proper medical training...

The management here is extremely subpar. Attempting to communicate with this practice is a futile endeavor. You're condemned to languish on hold for over an hour without ever reaching a live person...

After numerous tries to schedule an appointment, the digital booking platform remains persistently inaccessible, and their telephone support merely redirects you to complete an online registration..

Solid experience overall. Based on my interactions, the personnel have been welcoming and efficient. I managed to secure an urgent consultation quickly, within 24 hours. The only drawback is that..

Scheduling a consultation has been impossible for me, with no success for an extended period of time.

I've had an absolutely terrible encounter with their service. Today, I contacted the reception, and a staff member named KIERA assured me she would schedule a phone consultation. I waited the entire..

Extremely poor and unacceptable level of professional conduct from their customer support team

I am thoroughly appalled by the substandard service I received. Dr. Daniel displayed a complete lack of professionalism, appearing clueless about medical protocols and recklessly prescribing..

I experienced being deliberately cut off three separate times while waiting at the front of the queue, even before my call was initially answered. Then they abruptly terminated the call during my..

I've had an exceptional experience with this medical facility. They were genuinely committed to identifying the root cause of my symptoms, rather than simply writing a prescription. The physician..

Completely unacceptable customer service from the representative who was utterly unhelpful. I wish I had caught his name so I could file a formal grievance. Not that I expect anything would change...

Throughout my two-year journey with this medical practice, I've consistently experienced top-tier care and support. The physicians demonstrate a sincere commitment to patient well-being and..

Medication refill process is dismally inadequate. Incredibly uncooperative.

I was initially pointed to their website to make appointments and manage care, however, the website doesn't work so I had to call the reception. Unsurprisingly the person on the phone sounded like..

Kudos to Island Health! I want to highlight an outstanding staff member - Juliette, the administrator. Her demeanor is truly exceptional: she demonstrates kindness, maintains composure, and..

The most incompetent general practice ever I submitted my consultation request at 8am when their system opens, yet received absolutely no callback. They bizarrely claimed to have attempted calling..

The surgical procedure provides exceptional support. The receptionist wearing a hijab at the front desk is remarkable, incredibly helpful and considerate. The entire staff demonstrates an extremely..