KM

K M. 7 years ago • From Google

Rating

Bad

No Appointments for My Sick Child

I would've rated them higher, but the current situation forces me to give a 1-star review! Their service is utterly inadequate, especially when it comes to scheduling an appointment for a child! I've been attempting to book an appointment since last week, consistently receiving apologies and no availability. This morning, I was advised to call at 3 PM for afternoon slots. When I rang at 2 PM, I was informed that all appointments were already booked! This is completely ridiculous. Typically, I try to be understanding, as Dr. Shahzad always recommends, but when my children require medical attention, being repeatedly told "sorry, no appointments" is unacceptable. The most frustrating moment was being told "there's an appointment for tomorrow, but you'll need to call tomorrow to book it!" When I asked if I could secure the slot today to prevent losing it, they offered me a Thursday afternoon appointment. It's Monday, and my child needs medical attention now, not potentially days later when she might recover independently! I'm so frustrated that I'm already exploring alternative medical practices. After being a loyal patient for years, it's time to say goodbye to Zain Medical! Perhaps they should focus on hiring more general practitioners instead of expanding their reception staff, whose only response seems to be "Sorry, we have no appointments"!

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