Knoll Medical Practice
one year ago MP
Mark P. one year ago • From Google
Bad
Would give zero stars if I could. My elderly relative is in their eighties and contacted the surgery early in the week reporting a persistent cough, chills, and a raised temperature following a recent vaccination. They were advised that a clinician would return their call that same day. Unfortunately, this did not happen, nor did a call come through the following day. When they rang again midweek, the surgery indicated they had no record of the initial contact. The receptionist then provided a provisional assessment suggesting the symptoms were likely minor in nature, which concluded the conversation. Dissatisfied with this response, another call was made later in the week with assurances that someone would get back to them. This callback also failed to materialise. Finally, a message arrived towards the end of the week indicating that an appointment was necessary based on the reported symptoms, but that none were available at the practice, with a suggestion to attend an urgent care facility instead. The overall handling of this situation felt disorganised and frustrating.
Dear Mr Perry, Thank you for your review of your fathers experience with Knoll Medical Practice. It's really important that patients, or family/advocates, feel able to feedback to the Practice whether that feedback is positive or constructive following an instance where we have failed to meet expectations. I was really saddened to read through your review and understand your fathers interactions and experiences with the Practice. I would be keen to investigate further and liaise with you directly regarding my findings. If you would like to discuss your concerns in more detail I can be contacted directly at [email protected] Yours sincerely, Callum McQue Practice Manager
Helen f.