FF

Flo F. 4 years ago • From Google

Rating

Bad

No care for my elderly mother

The complete lack of response or acknowledgment of previous reviews speaks volumes about their level of patient care. I recognize we're amid a pandemic, but what options exist for older, immobile patients experiencing illness? I contacted the surgery regarding my mother, requesting a home visit as she was extremely unwell and unable to leave her bed. Her carers had arrived and informed me of her critical condition. I was informed that house visits are no longer available due to Covid and that a doctor would call back. After 6 hours of waiting, I called again seeking an update, as we had still not received any communication from the surgery. I was then told they could only prescribe additional medication (how can they suggest this without understanding the underlying cause of her pain!) and if her suffering remained severe, we should summon an ambulance. And this is what we endured 6 hours waiting to hear. Incredible. Would they have even bothered to return my call? Doubtful. There's absolutely no empathy or concern shown towards the elderly and homebound. Hours of anxiety spent waiting for potential doctor callbacks that might never materialize, only to be presented with two stark options - either physically come to the surgery or dial emergency services. Period. Unacceptable.

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