Mortimer Surgery
VI
Voxnon I. 3 years ago • From Google
Bad
I found my experience at this surgery to be deeply disappointing and feel the standard of patient care fell short of what I would expect. I was waiting for important results that needed to be discussed so my treatment plan could be adjusted accordingly. However, no follow-up contact was made. After chasing the surgery, I was told that a member of the clinical team would call me back, but this did not happen. My next available appointment was scheduled a month away. I was then instructed to call back the following day between 2-3pm so that reception staff could discuss my results with me over the phone, which seemed an unusual approach. When I called back as directed, I found the surgery was closed for training, despite the website indicating it was open. Throughout this process, I felt that patients were viewed as an inconvenience rather than a priority, with the impression being given that the surgery was simply too stretched to manage patient needs properly. I understand that healthcare services operate under significant pressure, and my attempts to follow up on my care have added to my own time constraints without helping my health situation. Nevertheless, I believe patient care should remain the central focus. Overall, I was left feeling that my experience reflected a lack of organisation and coordination.
Mike G.