Galleries Medical Practice Verified

A
Galleries Medical Practice
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AVerified

Anonymouse10 months ago

Rating

Average

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Excellent
  • Care & Treatment

    Average
  • Respect & Dignity

    Average
  • Seen On Time

    Poor

No Joined Up Approach

Sent for a scan 01/08 carried out by a nice polite nurse practitioner but still no follow up despite a promise of a next day call. Sent prescription B12 ampules without instruction and without being asked could I attend daily injection appointments. Then prescribed tablets as an alternative when I said I couldn't attend because of work which was good. Then to be called a week later to say the doctor says there's no other alternative to injections meaning one doctor doesn't know what the other has done and hadn't checked the notes. All of this is tolerable and things happen but what isn't tolerable is the manners of the receptionist (won't name her here as that's not fair) who needs customer service training. Despite both of us being always polite and friendly as we know what it's like to customer facing and people are people she manages to be rude, abrasive, and truly thinks she's medically trained. A tip, because one person is snotty to you don't carry it forward to the next one you deal with you can do better.

Source: GP Ratings

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