Crookes Practice

An excellent medical practice overall. While it can become quite hectic at times, the quality of service remains consistently high, with both front desk personnel and clinical staff demonstrating..

This practice has been disappointing. Attempting to book an appointment by calling in the morning only results in being advised to ring back the following day as slots are unavailable, with this..

I have consistently experienced prompt appointments at this practice, and the team has consistently demonstrated friendliness, helpfulness, and professionalism throughout my visits.

It is extremely difficult to secure an appointment or reach someone by phone. Additionally, when visiting in person to request an appointment, patients are required to discuss their needs loudly at..

I found it frustrating to be questioned about the reason for my call when contacting the practice, and the manner in which I was informed about the waiting time for a callback felt dismissive and..

I recently had a frustrating phone interaction with reception staff. The person who answered was dismissive and impatient, interrupting me and adopting a defensive tone throughout the call, which..

When you ring in the morning at 8:15 and are told the appointments are full, and then you're informed to try calling back the next day, it feels like you're being given the runaround.

The staff members are friendly and I experienced no difficulties having my prescription promptly forwarded to the pharmacy. The main concern relates to the booking system - the online option is..

Still unable to reach the practice at 2 o'clock due to lunch break. Have been attempting to get through for approximately 2 hours. It seems unusual for a medical facility to have such an extended..

Although the practice remains open until 3:30 on Thursday, telephone lines are unavailable during the afternoon hours, with the exact time of closure being unclear, possibly around midday.

Consistently disappointing and inadequate care experience over an extended period. The practice appears to suffer from systemic issues. Would recommend seeking alternative healthcare provision.

The reception staff came across as rather unhelpful, either informing patients of lengthy waiting periods for appointments or instructing them to ring at a specific early morning time on the desired..

Excellent facility. The clinical team demonstrated outstanding professionalism and commitment to patient care.

I would not recommend this practice. There were issues with medication management that caused concern. Attempting to book appointments by calling early in the morning frequently resulted in being..

The clinical staff at this practice are wonderful, demonstrating genuine kindness and attentiveness in their care. The appointment scheduling system, however, presents significant challenges and is..

It took approximately a month to secure an appointment.

My family member is currently experiencing health difficulties and has been informed that available appointments are not possible for an extended period owing to ongoing vaccination initiatives. It..

I have consistently had positive experiences with everyone at this practice, from the front desk team through to the clinical staff. The team demonstrates helpfulness and friendliness, with flexible..

I have been a patient at this practice for many years and have never experienced such difficulty in reaching someone to speak with. I spent a considerable amount of time on hold before the call was..

An unsatisfactory experience with this general practice.