Crookes Practice

I found it frustrating to be questioned about the reason for my call when contacting the practice, and the manner in which I was informed about the waiting time for a callback felt dismissive and..

Visited the medical centre while experiencing significant discomfort. The staff at reception were courteous and supportive throughout my visit. I was seen by a clinician who I recognised from a..

I have consistently had positive experiences with everyone at this practice, from the front desk team through to the clinical staff. The team demonstrates helpfulness and friendliness, with flexible..

I recently had an interaction with a member of the reception team that was disappointing. It's unfortunate because the rest of the staff at this practice have consistently provided excellent..

Awful experience! I was given an appointment time that seemed quite late in the evening for my young child. The healthcare provider requested I arrive earlier than the scheduled time, yet I ended up..

I would not recommend this practice. There were issues with medication management that caused concern. Attempting to book appointments by calling early in the morning frequently resulted in being..

My family member is currently experiencing health difficulties and has been informed that available appointments are not possible for an extended period owing to ongoing vaccination initiatives. It..

I'm uncertain whether other general practices face similar challenges, but I've found it extremely challenging to secure an appointment at this practice. There have been instances where scheduled..

The reception staff were unwelcoming, the appointment booking system is difficult to navigate, and calls go unanswered. I was also given incorrect information regarding where my prescription would..

I have been attending this practice for nearly two years, and regrettably, my experience has been quite unsatisfactory owing to a significant absence of consistent care throughout my time as a..

The staff members are friendly and I experienced no difficulties having my prescription promptly forwarded to the pharmacy. The main concern relates to the booking system - the online option is..

I have been a patient at this practice for over a decade. The team has consistently provided my family and myself with outstanding care, and I am deeply appreciative of their service.

I recently had a frustrating phone interaction with reception staff. The person who answered was dismissive and impatient, interrupting me and adopting a defensive tone throughout the call, which..

I was very pleased with the care I received and the efficiency of the front desk team. I'm grateful for their support during a challenging time. The reception staff were excellent in how they..

It is extremely difficult to secure an appointment or reach someone by phone. Additionally, when visiting in person to request an appointment, patients are required to discuss their needs loudly at..

Still unable to reach the practice at 2 o'clock due to lunch break. Have been attempting to get through for approximately 2 hours. It seems unusual for a medical facility to have such an extended..

It took approximately a month to secure an appointment.

The doctor at this practice is genuinely one of the best healthcare professionals I've encountered. They demonstrate a high level of professionalism and work efficiently. As with most general..

An excellent practice that is constrained by limited resources from above. The team is making a genuine effort given the circumstances they face. Every member of staff I have encountered here,..

We are very impressed by the care and attention that the healthcare professional has shown to my elderly relative. They have gone above and beyond in the care and treatment that they have provided...