Riverside Surgery

The service here is extremely disappointing. It is very difficult to secure an appointment at a convenient time. If you are unwell, you essentially need to anticipate your illness in advance in..

The service has fallen short in numerous aspects, and I have frequently been dissatisfied with the care I have received.

Unable to secure an appointment slot, extended telephone waiting periods with significant queue numbers, delayed medication supplies, and by the time contact is established, attendance at an..

My wife, who is a patient at this practice, experienced a serious health event at home recently. However, she feels anxious about attending appointments here because of a previous experience with..

Extremely well-structured practice. The team demonstrated helpfulness and compassion throughout. Excellent work by everyone involved.

I appreciate the receptionist who made an extra effort this evening to help resolve an issue involving the pharmacy.

Attended the surgery recently with a respiratory illness that had developed into a cough. Upon arrival, I found the reception staff member to be rather dismissive and unhelpful. I felt their manner..

I have consistently had a positive experience.

The receptionist was quite rude and aggressive, displaying poor manners and interrupting during our conversation. They were unwilling to listen to my concerns regarding an issue with my appointment..

I would just like to express my sincere gratitude to the pharmacy team members who provided my daughter with exceptional care and respect during our visit today. When I brought my daughter in with..

I have been unable to secure same-day appointments and encountered difficulties when attempting to register for their online service, as staff were unable to generate an access code for me. There..

The receptionists at this practice provide the best service I've ever experienced!

I attended a surgical procedure at the riverside location today and found the entire experience to be excellent from beginning to end. The clinical team provided outstanding support throughout.

Called to arrange an appointment and was informed I would receive a callback either the same day or the following day. I mentioned that a specific time would be helpful as I might be in a public..

The phone lines do not appear to be operational at the advertised opening time of 8am. Patients seeking urgent appointments find themselves unable to connect, with calls only going through..

I received notification just 10 minutes before my scheduled appointment that the surgery had been cancelled. Given that my journey there takes around 20 minutes, this was particularly inconvenient...

It takes approximately a month to secure an appointment at this practice.

It is difficult to obtain an appointment on the day that one needs to be seen.

I found it difficult to have a positive experience at this practice. As someone with ongoing health concerns, I felt that the appointment system and prescription ordering process were not..

A brief queue with appropriate spacing maintained, though visual indicators could have been clearer. When called through, the appointment ran punctually, with hand sanitiser provided and masks in..