Brocklebank Group Practice
Sarah S. 2 years ago • From Google
Bad
No response after three days
I signed up with this GP practice in August/September 2023. When I tried to book my first-ever appointment this Tuesday, 09/01/2024 around midday, I was required to complete an online e-consultation form. The automatic response claimed I would receive a reply within 48 hours. By Friday 12th at 6pm, I had to phone the surgery twice to highlight that no one had contacted me or explained any potential delay. Without my proactive outreach, I am absolutely certain I would never have spoken to anyone there. Around 6:30pm, I was informed that the date I requested for an appointment was not yet available for bookings, and I would be updated closer to the time. As I write this review now (12/01/2024 at 9:45pm), I still have no confirmed GP appointment, and no one from the surgery has attempted to discuss my actual symptoms. I transferred from Trinity Medical Practice after its CQC closure last year, but my previous service was significantly better than Brocklebank's. This evening, I've already decided to move to a more competent practice, and I'm deeply distressed by this week's experience. Fortunately, my health concerns aren't critical. However, I'm genuinely worried for patients who depend on consistent GP contact, as I believe Brocklebank is potentially endangering patient welfare. I'm astounded that such a substandard practice can continue operating while superior medical centers like Trinity Medical Centre are forced to shut down.
I seldom visit medical facilities but encountered an unforeseen incident. The front desk staff were well-coordinated and supportive. Andrea Jones (nurse) is absolutely fantastic! Compassionate,..
Brocklebank Group Practice
T T.
I witnessed a distressing incident where a fellow patient attacked my friend while we were in the waiting area. The on-duty manager was uncooperative when law enforcement arrived and actively..
Brocklebank Group Practice
Jazzy L.
I've been waiting to get registered since October 2nd, and despite calling two weeks ago when a representative assured me it would be resolved, I'm still not registered. When I called back today,..
Brocklebank Group Practice
Joanna H.
Dr. Jamil provided exceptional attention during my visit. She was thorough in addressing my inquiries and made me feel completely at ease throughout the appointment.
Brocklebank Group Practice
Mia C.
The reception staff are straight from a nightmare (with the exception of a friendly young woman). There's an older woman who appears angelic but seems anything but considerate (probably only puts on..
Brocklebank Group Practice
Sarah W.
Superb service! Fortunately, I don't often require medical attention, but the econsult platform is truly revolutionary. While the AI interface feels slightly awkward (a technical limitation rather..
Brocklebank Group Practice
Grizzlumni G.
Gurvinder Kaur demonstrated exceptional skill in drawing blood. Her professional expertise makes her a valuable team member, and I sincerely hope the medical practice recognizes her significant..
Brocklebank Group Practice
Lucinda M.
Extremely quick and streamlined process. I submitted the online consultation and almost instantly got a phone call scheduling an appointment for my son that same day. The physician was comprehensive..
Brocklebank Group Practice
Colin G.
What an absolute joke of a medical facility!! It took half a year just to secure an appointment with someone!! Getting a meeting with the late monarch would've been more straightforward!! And she's..
Brocklebank Group Practice
Alexander C.
The National Health Service has deteriorated significantly, resembling a system in complete disarray. You're far more likely to receive a response to this comment than to successfully schedule a..
Brocklebank Group Practice
Dane M.
A solid choice for everyday use.
Brocklebank Group Practice
Olivia H.
A truly outstanding medical practice. The staff consistently demonstrate remarkable helpfulness, and the entire operation runs with impressive precision. I've needed numerous consultations for my..
Brocklebank Group Practice
diane h.
Satisfied with the product or service.
Brocklebank Group Practice
Penny F.
I'm utterly impressed with my GP practice's exceptional care and dedication. Their approach is characterized by authentic warmth and empathy. When I visited for travel immunizations (at no cost!),..
Brocklebank Group Practice
Michaela S.
Excellent medical procedure, scheduling was always smooth and hassle-free.
Brocklebank Group Practice
A B.
Jenny demonstrated exceptional professionalism and expertise during our interaction. Her compassionate approach and deep understanding quickly alleviated my concerns, and she offered practical,..
Brocklebank Group Practice
Bernard M.
Henry provided a solid and informative consultation regarding medication concerns. He engaged in a clear, constructive dialogue and offered valuable guidance.
Brocklebank Group Practice
Anonymouse
My GP is amazing and has helped me so much over a decade. Always f friendly, good humoured and patient I couldn’t be more grateful for his help. The practice managers on the other hand are not in..
Brocklebank Group Practice
Lisa L.
I've been a patient at Brocklebank for seven years, and throughout this time, I've consistently received compassionate care with prompt service. The econsult system is fantastic; previously, phone..
Brocklebank Group Practice
Carol B.
Completely dreadful. I provide care for an elderly gentleman of 95 years old, and the medical practice is shockingly neglectful. The physicians never visit him, and the front desk staff are mostly..
Brocklebank Group Practice
Tracy K.