Brocklebank Group Practice
Sarah S. 2 years ago • From Google
Bad
No response after three days
I signed up with this GP practice in August/September 2023. When I tried to book my first-ever appointment this Tuesday, 09/01/2024 around midday, I was required to complete an online e-consultation form. The automatic response claimed I would receive a reply within 48 hours. By Friday 12th at 6pm, I had to phone the surgery twice to highlight that no one had contacted me or explained any potential delay. Without my proactive outreach, I am absolutely certain I would never have spoken to anyone there. Around 6:30pm, I was informed that the date I requested for an appointment was not yet available for bookings, and I would be updated closer to the time. As I write this review now (12/01/2024 at 9:45pm), I still have no confirmed GP appointment, and no one from the surgery has attempted to discuss my actual symptoms. I transferred from Trinity Medical Practice after its CQC closure last year, but my previous service was significantly better than Brocklebank's. This evening, I've already decided to move to a more competent practice, and I'm deeply distressed by this week's experience. Fortunately, my health concerns aren't critical. However, I'm genuinely worried for patients who depend on consistent GP contact, as I believe Brocklebank is potentially endangering patient welfare. I'm astounded that such a substandard practice can continue operating while superior medical centers like Trinity Medical Centre are forced to shut down.
As an NHS professional, I've consistently experienced Brocklebank's excellent customer service and responsiveness. While their online platform does involve answering numerous questions, some of..
Brocklebank Group Practice
India I.
I utilized the online consultation platform after experiencing prolonged illness that led to missing work days. Remarkably, within sixty minutes, they contacted me and scheduled an immediate morning..
Brocklebank Group Practice
Angela A.
Initially, I encountered some challenges with Doctorlink, E-Consult. Nevertheless, I'm glad to report that the practice can assist you if needed, and I've successfully used it a few times..
Brocklebank Group Practice
Sarah J.
I'm quite satisfied with my general practitioner and the variety of services they provide. They consistently respond to my family's needs faster than anticipated. Their women's health clinic is an..
Brocklebank Group Practice
Nancy R.
The physician was incredibly supportive and knowledgeable. I was seen ahead of schedule, arriving well before my designated time. The consultation was swift, with soothing melodies playing softly...
Brocklebank Group Practice
Lucinda M.
Extremely quick and streamlined process. I submitted the online consultation and almost instantly got a phone call scheduling an appointment for my son that same day. The physician was comprehensive..
Brocklebank Group Practice
Dancu D.
Dr. Jamil demonstrated genuine care, appeared truly attentive to my medical concern, and professionally recommended a specialist consultation.
Brocklebank Group Practice
Anonymouse
My GP is amazing and has helped me so much over a decade. Always f friendly, good humoured and patient I couldn’t be more grateful for his help. The practice managers on the other hand are not in..
Brocklebank Group Practice
Neil H.
I understand that personal perspectives can vary, but my spouse and I both utilize this medical facility, and it consistently delivers top-notch service. Scheduling appointments is always..
Brocklebank Group Practice
Graham H.
Poor service at this medical clinic. Impossible to secure a doctor's appointment or get a prescription processed within 24 hours. Even after waiting three working days, the prescription remains..
Brocklebank Group Practice
Suzanne M.
I utilized the econsult service for a telehealth consultation, and the experience was excellent. The physician answered my call precisely at the scheduled time and demonstrated genuine compassion..
Brocklebank Group Practice
Grizzlumni G.
Gurvinder Kaur demonstrated exceptional skill in drawing blood. Her professional expertise makes her a valuable team member, and I sincerely hope the medical practice recognizes her significant..
Brocklebank Group Practice
Caramel T.
My consultation with Dr Jamil was outstanding. She meticulously walked me through the details of the procedure and demonstrated the device to be implanted. Dr Jamil was incredibly attentive and..
Brocklebank Group Practice
Penny R.
A top-notch, attentive, and helpful medical practice that truly prioritizes patient care and communication.
Brocklebank Group Practice
George H.
Jenny, a skilled nurse, demonstrated exceptional warmth, expertise, and professionalism. The entire interaction was thoroughly enjoyable and satisfactory. Much appreciation!
Brocklebank Group Practice
Soizic S.
I've been a long-standing patient at Brocklebank Group Practice and consistently experience high-quality, professional medical attention from their dedicated staff.
Brocklebank Group Practice
ADESOLA B.
On 02/09/24, I consulted Dr Sehrish Khan about an extremely painful wart on my left thumb that had been troubling me since August 2024. Dr Khan diagnosed the spot and suggested using Salactol,..
Brocklebank Group Practice
David H.
Swift and welcoming foot care consultation
Brocklebank Group Practice
Angela N.
What a fantastic and helpful service!
Brocklebank Group Practice
hps H.
This medical practice is an absolute disaster. Their receptionists act as unqualified gatekeepers, attempting to diagnose patients and deciding appointment eligibility over the phone, without a..
Brocklebank Group Practice
Samia S.