DK

Danielle K. 2 years ago • From Google

Rating

Poor

No Response on My Urine Sample

I'm constantly frustrated by the lack of responsiveness from my healthcare provider. My submitted patches are either overlooked or receive an extremely delayed response. Today, I completed a urine test and have been waiting anxiously for results. When I contacted the reception, they informed me the sample was insufficient - which I comprehend - but they failed to proactively communicate that I needed to provide another sample. Now it's Friday, the practice is shutting down for the weekend, leaving me in a precarious position. Given my documented history of urinary tract infections that have previously escalated to kidney infections, this communication breakdown feels particularly concerning and potentially risky.

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