New Queen Street Surgery

The online platform was straightforward and convenient to navigate. Within approximately ninety minutes, I received a call to arrange an in-person visit with a healthcare professional who conducted..

My recent experience at the local surgery was very positive and I hope the standard of care continues to develop in the future. With thanks.

The service at the new Queen Street location was swift and efficient. The staff were very helpful throughout the visit.

The car park had limited availability. Upon arrival at the surgery, there were approximately 6 people seated in the waiting area, which is typical for this practice. However, the check-in display..

Upon relocating to the area, I had an existing hormonal condition that required ongoing medication management. The clinical team here appeared unfamiliar with this particular health issue and..

When utilizing the online appointment system, it provides a very swift response; however, this approach is not suitable for those who may have difficulty accessing internet services, such as older..

Excellent service. Two hours after I submitted my query via the online portal, I had a reply from a clinician with advice and an imaging scan arranged.

Excellent experience with a welcoming and approachable team.

The clinical care provided following the appointment was excellent and made a significant positive difference to my father's health. However, there are concerns about an earlier visit when my father..

The appointment was arranged promptly and the consultation proved beneficial, however given the severity of my symptoms and the significant discomfort I was experiencing, I had hoped that additional..

The visit commenced promptly and the environment was welcoming. There were matters to discuss and the guidance provided was thoroughly satisfactory.

The nursing staff member who typically administers my injection is very competent and provides excellent care.

The medical team at this practice are excellent, and the reception staff have consistently provided helpful assistance during my visits. I have always felt well cared for throughout my time as a..

Excellent service received at the local surgery on Friday. When the online appointment system was unavailable early in the morning, I called the surgery at 8am and was fourth in the queue. The phone..

Excellent service - when my child became unwell in the waiting area, the reception staff member was wonderful in promptly providing a sick bowl and checking on their wellbeing, as well as alerting..

Excellent experience. I was able to get an appointment promptly after submitting my request and received appropriate care during my visit.

I had a telephone appointment when I was hoping to attend in person for a physical examination, however the consultation went well. The approach discussed was consistent with what I had been..

Submitted an appointment request via the app and received a couple of follow-up messages before securing a slot at the practice. This represents a noticeable improvement compared to previous..

Had a really useful conversation today. Much appreciated.

The receptionist demonstrated helpfulness throughout our visit. The clinician we saw was exceptionally pleasant and made us feel at ease, taking time to listen to our concerns and providing..