KT

Katie T. 3 years ago • From Google

Rating

Excellent

Noisy Waiting Room Lacks Patient Privacy

I'm not impressed with this medical practice due to serious privacy concerns. In the waiting room, every conversation at the reception desk is completely audible, with patient names and medical issues being openly discussed, which completely undermines patient confidentiality. I'm particularly frustrated that receptionists are giving medical advice about medications, which I believe should only come from a qualified doctor. Moreover, their inconsistent communication is troubling - claiming no appointments are available until mid-January, yet somehow offering slots the very next day, which feels dishonest. Thankfully, my personal doctor is exceptional - understanding, helpful, and someone I trust completely. Because of my doctor's outstanding care, I'd rate them 5 stars, but the rest of the surgery would only merit 3 stars.

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