Bilborough Medical Centre
A
Anonymouse 15 hours ago
Bad
⭐ 0 STARS — ABSOLUTELY DISGRACEFUL I honestly cannot believe how patients are expected to access medical care through this surgery. The phone service is an absolute joke. I called at around 2:00pm to make an appointment. I was caller number 37. I waited for nearly TWO HOURS, eventually getting down to caller number 19, only for the surgery to HANG UP ON ME. After wasting nearly two hours of my time, I called back at around 5:00pm. This time I was caller number 29. I AGAIN sat there waiting for over TWO HOURS, until around 7:15pm, only to be HUNG UP ON AGAIN — and by then the surgery had CLOSED. So after spending roughly FOUR HOURS of my day trying to get through, I got absolutely nowhere. This is beyond frustrating. It is disgraceful, unacceptable and completely disrespectful to patients. I was not messing around, I was not repeatedly calling for no reason — I was trying to get a medical appointment. I patiently waited TWICE for hours, only to have the phone cut off on me both times. What are patients supposed to do? Sit on the phone for half the day and just hope someone eventually decides to answer before the surgery closes? This is not patient care. This is an absolute shambles. I appreciate that surgeries are busy and staff are under pressure, but being busy is NOT an excuse for leaving patients waiting for hours and then disconnecting them without warning. If your phone system cannot cope with the number of patients trying to contact you, then FIX IT. The whole experience has left me extremely angry, stressed and disappointed. You expect patients to be patient and follow the correct process, yet when we actually do exactly that, we are rewarded by being hung up on and left without access to the care we were trying to get. Quite frankly, do better. Patients deserve better than this.
Elaine