A

Anonymouse 11 hours ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Average
  • Care

    Average
  • Respect

    Bad
  • Seen On Time

    Bad

Not impressed...

I have been trying to get my medication reviewed due to an error that was made earlier this year but trying to get this resolved has been a nightmare. I have contacted them several times - via the prescription request, me attending in person (in which I was brushed off and forced to explain all of my personal medical issues in front of other patients in reception) and via e-consult, the latter of which has been ignored by the practice. Just to be clear, the error was made by the hospital when they attempted to try a new medication for my condition which wasn't suitable for me, but the practice has refused to restore my medication to its original state. This means that my condition is not being managed properly and if it is not resolved, my health will suffer as a result. Most of the problems have been caused by the receptionists as they are the ones who have failed to make the appointment for me/respond to my e-consult request for an appointment and not the GPs and nursing staff themselves.

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