JR

John R. 2 days ago

Rating

Great

  • Appointment

    Bad
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Not so great practice now !

I've been a patient of this practice for 40 years plus. Over the last couple of years its gone down hill. There's no problem with doctors, it's trying to book your appointment or speak to a human being. The triage system does not work ! Especially for the elderly ! Reading some of the comments, there's a lot more bad ones than good ones. The manager wants to boast morale, with his team, try speaking to the patients that are unhappy with the service, it seems like you only read the good comments ? All you get now from the surgery is email's or texts, no one seems to want to speak to you anymore ! For me the triage system is definitely not working ! I hope it changes, It needs to ! If I'm lucky enough to get a reply, ring me . I would love to come down & talk to a human being !

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