Moss Grove Surgery

Every single time I've visited, the scheduling seems completely off. They lecture about the financial impact of missed appointments for the NHS, yet show zero consideration for patients' time...

Always had a smooth experience at this medical facility with excellent doctors and a top-notch pharmacy staff

Whenever my family requires medical attention, we've consistently been able to secure same-day appointments without any issues whatsoever.

Quick and responsive assistance awaits when you utilize the website's messaging system. Just be precise in explaining your circumstances, and you'll receive a timely reply, typically within 60..

Absolutely pointless experience, I'm utterly shocked by their appalling patient care.

Terrible customer service with incredibly discourteous employees. Endured a 60-minute wait and still haven't been assisted. The experience is so bad that I'd give zero stars if possible, but one..

Terrible service. I required a routine prescription refill and was told I had to schedule a consultation, but the earliest available slot was three months away! This is completely unacceptable for..

Welcoming and efficient! Seamless check-in process. Consistently punctual with zero wait times. Exceptional medical staff. Delightful front desk team. A long-standing patient who will definitely..

Absolutely dreadful medical practice with zero patient consideration. Their appointment system is a complete nightmare - you can only schedule via online or phone at 8 am, and when we called at 9..

I want to express my heartfelt appreciation for Dr. Rashid, who has been incredibly compassionate and attentive to my daughter's health. He has diligently addressed her persistent cough and..

Utterly abysmal customer service. Despite the Care Quality Commission labeling Moss Grove Surgery as "good", their phone accessibility tells a completely different story.

During the past five months, I've visited the medical facility every other day to have my leg wound treated, and Nina has provided me with truly exceptional care throughout my entire treatment..

The website is completely ineffective, and even if you somehow succeed in reaching someone by phone, the front desk staff provide inaccurate details that are of no help whatsoever.

Reached out via digital consultation for a medical concern. The response I got directed me to phone scheduling. Upon calling, I discovered prebooking isn't possible. Guess I'll just succumb to my..

Throughout our years with this medical practice, we've consistently enjoyed excellent service. Scheduling appointments has always been straightforward, and they've been remarkably accommodating,..

Over recent months, I've been scheduling medical consultations, and while initial phone attempts at 8am weren't always immediately successful, I persistently redialed until the automated system..

In response to my previous complaint and your subsequent reply, I did not imply that the staff lack compassion; they clearly appear frustrated by continually apologizing for the woefully inadequate..

I've been a patient at Moss Grove Surgery since childhood, and I'm now at my wit's end with the chaotic post-pandemic state of this practice. Initially, I saw a practice nurse who prescribed..

These doctors are absolutely incompetent. They've failed to obtain my complete medical history from my previous general practitioner and have significantly delayed my annual health examination for..

Helpful, supportive. been here for many years ,would not change.