New Silksworth Medical Practice

The reception staff at this practice were unhelpful in addressing my concerns. I was unable to obtain the details of the appropriate person to direct a formal complaint to. I intend to escalate my..

The practice does not function as expected.

I called to request an appointment and was informed that the booking needed to be completed online. As I was having difficulty with this process, I asked for assistance. The receptionist seemed..

It is difficult to obtain an appointment at this practice. Waiting times are lengthy, often extending several weeks. Patients are frequently directed to attend hospital instead. The overall service..

I recently called to book an appointment for my daughter and found the receptionist's manner to be quite curt and dismissive. They questioned whether my daughter's issue really warranted a visit,..

The clinical staff are excellent, however the reception team could be more accommodating. I recognise the importance of confidentiality procedures, but when calling to enquire about a relative's..

For more than three years, I have consistently encountered unavailability when attempting to book an appointment, a situation that began prior to the pandemic. I persisted with the challenges at..

One of several medical practices located within the same building. I have been a patient at this surgery for approximately five years and, aside from the challenge of securing appointments which..

I'm not usually one to leave reviews, but felt I had to mention the outstanding care I received during my recent visit. The healthcare assistant I saw went out of their way to make a difference and..

Excellent experience!! I completed a patient assessment form for my child and received a call from the clinician who was able to see them within half an hour. They also organised a follow-up..

I appreciate the care provided. Excellent experience today.

Securing an appointment proves extremely challenging, and phone wait times frequently extend beyond an hour before anyone responds. While the practice employs multiple receptionists, the reception..

My recent appointments have not been particularly helpful. When I attended to discuss my tiredness and anxiety concerns, I was referred for therapy, which unfortunately did not prove beneficial. I..

I contacted the surgery and was informed that a link would be sent to my mobile device, however it did not arrive after two days. When I called back, I was told this was due to a technical issue...

I've reached the point where I need to find alternative care. The appointment system appears to work better for those with flexible availability during standard hours. As someone with work..

I found my experience here to be disappointing and inefficient. I have decided to switch to a different practice, as I felt the service fell short of expectations. The front desk staff were..

Had to wait a fortnight for a telephone consultation to obtain a medical certificate, but the call never came through after that period. As a result, I have decided to switch to a different practice.

I have consistently experienced respectful and courteous treatment throughout my visits to this clinic.

This is a good medical practice where the staff are willing to listen and I didn't feel rushed during my visit.

I called every morning for nearly two weeks attempting to secure an appointment, only to be informed that no slots were available for the following two weeks. I completed the online form through the..