Stenhouse Medical Centre
TI
Two I. one year ago • From Google
Bad
I rarely leave negative reviews, but I feel compelled to now. Last year I experienced persistent coughing and swollen gums for three months. Getting a 10am appointment was nearly impossible due to my teaching job. When I finally secured one months later, I was seen by a nurse who seemed disinterested. After mentioning my symptoms, she complained I hadn't come sooner and quickly blamed perfume allergies without any examination. For my gums, she simply said to see a dentist and made me feel foolish. As someone who seldom visits doctors, I deserved better attention. In February half-term, after choking repeatedly at night, I managed to grab a cancellation and saw a doctor who was exceptional. She conducted a proper assessment and discovered my symptoms weren't recorded from my previous visit. Within minutes, I was diagnosed with asthma—a condition that can cause bleeding gums too. A year overdue, but at least I finally had answers. This doctor was wonderful and deserves five stars. She was dismayed when I told her about the nurse. When I called around 10:10am about heart palpitations, I waited 50 minutes only to be told no slots were available and to try tomorrow, despite working at school. I've given up trying. My mother calls at 10am sharp repeatedly with no luck, but after emailing a complaint, they suddenly offered her an appointment—suggesting they intentionally withhold them. The local pharmacist confirmed she's high-risk and should have priority, yet she had to use the walk-in centre. My father collapsed at the airport last year and was unconscious, which had never happened. He called when home, and a receptionist diagnosed him with norovirus over the phone without an appointment. This surgery is appallingly inefficient, but I'm grateful for the blonde-haired doctor with glasses—she's the only one genuinely invested in patient care.
Louise b.