Newbridge Surgery
ZA
Zsumanna A. 2 years ago • From Google
Poor
My husband and I recently relocated to Bath and signed up with Newbridge Surgery. Generally, they're quite decent (considering the current state of underfunded and overworked GP practices), and unlike other clinics, they actually answer the phone and provide appointment slots (albeit with a month-long waiting period). However, I recently experienced significant frustration when I booked an appointment for my husband Lewis, explicitly requesting to see a GP. The receptionist confirmed he would see a "lady doctor," and we were content to wait a month. The consultation itself seemed fine, and we met a woman named Jo Wilson, leaving feeling reassured. It was only during my subsequent midwifery appointment that I discovered, via staff photographs, that Jo Wilson is actually a nurse practitioner, not a GP. When I raised this concern at the reception, I was curtly told that "nurse practitioners can perform GP and nursing roles". While I deeply respect nursing professionals, as a patient, I believe we should have been informed that we were seeing a nurse practitioner instead of a GP, especially since we specifically requested a doctor. Nurse practitioners simply do not have the equivalent level of medical training. At minimum, we should have been consulted about our comfort with seeing an NP instead of a GP, particularly given our month-long wait for this appointment. Being completely uninformed and then dismissively handled without an apology is completely unacceptable. I strongly advise other patients to be vigilant when scheduling appointments and ensure they are seeing a healthcare professional appropriate for their specific medical needs.
alice c.