SC

Sharon C. one year ago • From Google

Rating

Great

Nurse Pep shines despite reception's rocky service

I signed up at this health centre 3 months back. Their reception staff are incredibly inefficient (though not all of them). They've promised to call or text me for 3 weeks now, and I've followed up twice. I'm still waiting!! It seems they don't understand the critical nature of handling people's health matters. The management urgently needs to invest in retraining their reception staff. 20th June 2025 I've been a patient here for almost 4 years, and every time Nurse Pep takes my blood, she ensures I feel completely at ease, always thoroughly explaining her procedures and the purpose of each test. My overall impression is that she is genuinely compassionate, personable, and welcoming - absolutely deserving of 5 stars. The Reception Team has noticeably enhanced their service, so I'm rating the surgery 4 stars. Continue your excellent work, Woodlands Health Centre.

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