Bousfield Health Centre

The front desk staff appear completely detached from patients, demonstrating a striking absence of compassion. The physicians similarly fail to provide the level of attentive and considerate care..

Exceptional service that truly exceeded my expectations.

I sought a prescription for eye drops due to persistent eye discomfort, and after the doctor issued the medication, the pharmacy informed me it was unavailable. When I requested to consult a..

Disorganized medical practice. Discourteous and inept personnel. Physician consistently absent. Operates numerous clinics. Staff universally underachieving. Clearly focused solely on financial gain...

If you're seeking a medical consultation, prescription refill, or mental health support, be prepared to schedule at least a month ahead - and even then, your chances are slim. Their communication is..

I recently got my covid vaccine on January 20th at this medical facility, and I must say the entire experience was outstanding. Every staff member provided incredible care and service from beginning..

Utterly appalling experience. Arrived slightly behind schedule and was completely ignored, with no one in sight. Staff claimed they were overwhelmed and rudely directed me to call 111 after 6pm,..

Absolutely the most dreadful surgical experience possible. I'm seriously considering relocating because I can't tolerate this treatment. I wasted more than 60 minutes on hold, only to be dismissed..

Bousfield has experienced some challenges recently, but they've made significant improvements over the past few months. Their new phone system allows for callback when you're next in line, which is..

Absolutely dreadful surgical experience with constantly changing doctors who show zero empathy. During my visit, I was informed that they could only address a single concern due to the extremely..

Terrible service - Google failed to indicate their closure on a regular workday. Zero communication or heads-up to customers. Completely unacceptable.

The surgery is an absolute farce I have an overwhelming number of grievances that cannot be fully articulated. I have repeatedly contacted the practice manager, out of professional courtesy, to..

The reception services at this medical practice are utterly disorganized and incompetent. On one occasion, I was informed that appointments could only be made by phone. When I called another time, I..

Since the founding physicians departed, this medical facility has experienced a significant decline in quality. The newly implemented triage approach is utterly ineffective, and their phone..

Although I understand the importance of Covid vaccinations, the current process for interacting with reception staff needs significant improvement. The vaccination site's 'greeter' is routing people..

Utterly disappointing customer support that feels dangerously close to complete disregard for client needs

Always stuck on hold, even when there's barely anyone waiting. Diabetes-related paperwork keeps getting delayed. They seem to deflect responsibility. A truly frustrating medical office experience.

This medical procedure is utterly appalling - their complete absence of empathy, kindness, and basic human dignity is simply inexcusable. My elderly mother, aged 98, who has been a loyal patient for..

I've encountered challenges with this medical practice before, and despite assurances that past problems would be resolved, I proceeded. However, today marks the breaking point for me as a caregiver..

Terrible service from the front desk staff who desperately need to be fired. I waited endlessly in the first position of the queue, and they took half an hour to pick up the phone. Not only did they..