Betts Avenue Medical Group
LH
Lyn H. 2 years ago • From Google
Bad
I requested an appointment with a doctor but was seen by a nurse instead. The nurse appeared uncertain about my symptoms and did not seem to fully understand my concerns despite my explanation during the initial phone call. I was scheduled for blood tests, which I felt was a reasonable step to investigate potential underlying issues. I was also given a prescription for pain relief, even though I had mentioned that my pain was manageable at that time. The nurse indicated she would consult with a doctor to determine whether a hospital department referral was necessary, particularly given that I had experienced similar problems previously in 2015 when a consultant had recommended referral should symptoms recur. I feel that if my medical records had been reviewed properly, I would have been seen by a doctor initially and a decision could have been made more promptly. I have been a patient at this surgery for many years and did not need to book appointments for at least five years prior to this. It appears there are more doctors available at the practice's second location than at this one. I wish that some of the doctors I previously saw here were still available. While I understand the NHS faces challenges, I believe there are sufficient doctors across both practices to ensure patients can access their regular doctor. I now spend considerable time attending walk-in centres as I am no longer able to see my usual doctor.
Colin K.