The Ferryhill Medical Practice

I found the service disappointing. As an older patient, I felt the receptionist lacked understanding of my needs when I attended. I experience some health concerns that affect my mobility and..

The reception team appeared dismissive when contacted by phone, and when they did engage, their assistance was ineffective and discourteous. Their manner made it seem as though the call was..

Don't bother! The practice showed no willingness to provide assistance when help was needed.

This surgery fell short of expectations. I was unable to obtain an in-person appointment and instead received a telephone consultation, during which I was instructed to perform a self-administered..

The nursing staff's approach continues to be unwelcoming, with a lack of warmth and attentiveness during interactions.

I was very disappointed to have my consultation and chest examination conducted in the car park today. While I understand the need for safety measures, I feel appointments should be carried out..

I had blood work completed but received no follow-up contact. When I called to check on the results, as I've been attempting to address a health concern for quite some time, I was informed that if..

I attended the surgery seeking to register as a new patient following a recent relocation to the area. I explained that I required urgent medical attention for blood tests related to a health..

The practice does not seem to prioritise patient care, and the reception team comes across as dismissive and unapproachable.

Outstanding experience overall. This is a modest-sized practice managing a substantial patient population. Some may find it frustrating that telephone lines are occasionally busy, but this simply..

I recently visited the local GP practice to register as a new patient. At reception, I was informed that I could not complete my registration because I did not have a printed letter confirming my..

Extremely disappointing, to put it mildly!

I have been a patient at this practice for several years now and have consistently experienced prompt processing of any referrals, diagnostic imaging, and laboratory tests that have been needed. The..

The surgery maintains a welcoming and hygienic environment with a substantial team of healthcare professionals. The majority of clinical staff demonstrate competence in their roles, though there..

The team members are very pleasant.

It appears there may be confusion regarding appointment procedures. When contacting for an appointment, I am frequently directed to alternative locations that are considerably distant from my..

This has been the most disappointing medical experience I have encountered. Every time I call to book an appointment, I am redirected to a different location outside my area because they claim to be..

I'm unable to access phone appointments due to my work schedule starting at 6am, which prevents me from making calls during business hours. When my partner attempted to book on my behalf, they..

I have not been able to secure an in-person appointment for the past three years. Face-to-face consultations seem to be unavailable.

The doctors at this practice were quite rude. One clinician ended a phone call with my father while he was attempting to resolve a situation after I had become upset. I was informed that an..