Hillside Practice

The clinical team provided good care, however the administrative staff seemed uncertain and provided inconsistent information, which was quite frustrating.

I submitted a subject access request and provided the necessary forms to the practice. However, the forms subsequently went missing. When I followed up about this, I was told that I must have..

Rang this morning and requested a call back rather than wait in a queue and within 10 minutes had a call back. Had an appointment straight away with a lovely clinician, excellent service today.

I'm unable to understand the criticism I've seen elsewhere, as I have attended several medical practices and this one stands out significantly from the others. The service has been outstanding,..

Excellent healthcare professionals based on my own experience. Very supportive and consistently willing to assist and investigate any concerns thoroughly.

Attempting to reach the practice by telephone results in lengthy wait times, which is quite frustrating.

I would like to express my sincere gratitude to all of the staff at the practice, as without their assistance I might not be here today.

The appointment system indicated I had a scheduled visit, however upon arriving at the clinic the staff were unable to locate my booking and seemed uncertain about why the appointment appeared in..

My health has deteriorated significantly over the past year, making it increasingly difficult to manage daily activities. I am seeking assistance. I have made repeated attempts to address this, but..

Had a conversation with a member of the pharmacy team today who provided excellent assistance. I have consistently had positive experiences at this practice, with prompt responses to my inquiries..

I have not experienced such difficulties at other medical practices before. It is extremely challenging to reach this surgery by phone, and obtaining an appointment when needed proves to be very..

I'm quite happy with my experience here and find it puzzling to read some of the critical feedback. While I acknowledge that getting through by phone during morning hours can be challenging, I've..

The practice consistently demonstrates good organisational standards.

The quality of care at this practice has deteriorated considerably over time. The appointment system is frustrating, with availability becoming increasingly difficult to access. On one occasion,..

I have made numerous attempts to contact the practice regarding my daughter, but have consistently experienced difficulties with the phone line being unavailable or calls dropping. The appointment..

I found the experience at this practice to be deeply disappointing. Despite presenting documentation from the hospital outlining necessary medication requirements, the practice declined to provide..

It takes a considerable amount of time to secure an appointment at this practice, and the staff members are not particularly helpful or attentive.

Extremely disappointing experience. My partner had been dealing with a difficult health situation for an extended period, with symptoms gradually worsening. When they finally felt ready to seek..

The appointment system is frustrating as it's difficult to get seen promptly when needed, with requests to call back the following week instead. There have also been ongoing issues with prescription..

The practice was quite hectic with considerable waiting times, though the clinical staff provided good care overall.