Dudley Wood Surgery

The reception team at this surgery were courteous, friendly, accommodating and empathetic, promptly arranging a same-day phone consultation to address my ongoing health concerns. The clinician I saw..

A clinician at a local surgery in the West Midlands has consistently provided outstanding care and professionalism. Appointments are always handled with efficiency and respect, and communication is..

The practice has consistently demonstrated willingness to assist, and I have not experienced any issues during my visits.

Absolutely rubbish! You never get any appointments, the reception staff can be rude and interrupt you during conversations. I have been called at sharp 8 AM for a telephone consultation and they..

I have found my experience at this surgery to be extremely disappointing. The attitude displayed by staff members towards patients seeking information about their prescriptions has been deeply..

The clinician demonstrated considerable understanding and possessed good knowledge on more specialised topics, which was appreciated. The main area for improvement would be that contacting the..

Experienced a problem, contacted the practice, received a same-day appointment slot, and the matter was resolved.

Outstanding overall experience, having been a patient at the practice for more than three decades.

This practice works well if you can plan your healthcare needs well in advance. Securing appointments is challenging, and it appears that certain patient groups receive preferential scheduling. As..

Disappointing experience overall. While the clinical staff member was pleasant and thorough, I found the reception team unhelpful. When seeking urgent advice or booking appointments, they seemed..

I stopped attending this practice quite some time ago, though I continue to hear comparable feedback from current patients. During face-to-face appointments, the reception staff can seem somewhat..

Since becoming a patient at this surgery, I've generally received good care from all the team members. However, I remain in a situation where I'm awaiting resolution of a long-standing physical..

The reception staff member I encountered yesterday displayed a notably poor attitude and lack of courtesy. This behaviour was inappropriate for a patient-facing role and detracted significantly from..

Visited the clinic today and received care that was both timely and well-organised. The healthcare professional was attentive and genuinely heard my concerns. Much appreciated 😊

My honest opinion of the surgery I have never encountered any issues with this practice, and I have consistently received positive responses from my healthcare provider who routinely checks whether..

It can be challenging to secure an appointment as you must call at 8am and hope availability is available. Alternatively, you can arrive in person at 8am at the door and similarly hope for an..

The clinician I saw was excellent. They demonstrated genuine compassion and had a pleasant, friendly manner. 😀😀

The experience has been disappointing and continues to decline. When contacting the practice about assistance with ongoing medications that were unexpectedly unavailable on the account, the..

Accessing appointments proved consistently difficult, and telephone interactions were often unpleasant. A health concern went unresolved for an extended period without appropriate follow-up, and..

It is quite difficult to obtain an appointment at this practice. The process requires submitting an inquiry through the online system, after which the clinical team will assess whether an..