North House Surgery

I found the customer service experience to be quite poor, which appears to be a concern others have also raised. When attempting to arrange a follow-up appointment for an elderly relative, the..

Thank you to each and every one of you, especially the staff member who supported me during a difficult period last year. I don't know where I would be today without that help. I have total respect..

I'm aware from previous visits how challenging it can be to secure an appointment, and when I needed one recently, I encountered a pre-recorded message outlining various options. The first option..

Following a week of significant back discomfort, I attended a physiotherapy appointment. After performing some forward and backward movements, I received two printed pages containing exercises and..

The team members demonstrate genuine kindness and compassion. However, their efforts are constrained by the limitations of the current systems in place. The online medication ordering platform..

An excellent experience today with friendly, professional and effective reception staff, and a personalised and compassionate approach from the clinician. Many thanks for a great service during..

I have consistently had negative experiences at this practice since registering there. Obtaining appointments has proven extremely difficult, despite following the recommended procedure of calling..

Received a prompt response and was able to have a telephone appointment with an imaging scan offered on the same day. The practice is excellent and the team members were friendly and courteous. Very..

I've been attempting to reach the practice throughout the day, but the line keeps indicating it's closed. It's already past mid-afternoon on a weekday, which seems unusual.

It's frustrating that before I even call at just before 8 am, I anticipate being asked to attend a different location. I've also been informed that certain conditions aren't handled at this surgery...

Consistently supportive and accommodating.

The practice has consistently been accommodating regarding scheduling. I have not experienced any difficulties with the booking process.

The attitudes displayed by certain members of the nursing staff were quite disappointing, and the overall standard of professional service fell short of expectations.

The service tends to be sluggish. There are consistently significant delays, often exceeding half an hour. Availability for appointments appears to be quite limited. Overall, the experience has been..

The appointment system seems problematic. There are rarely any slots available that suit working schedules, making it difficult for those unable to arrive early in the morning. Patients are..

The service provided has consistently been excellent.

The telephone service experiences high demand during morning hours, making it difficult to get through. Appointment availability appears limited.

My son had to wait nearly an hour before being seen, which felt like an unreasonable amount of time.

Attempting to secure an appointment with a medical professional feels extraordinarily difficult.

Managed to secure an appointment in just a couple of days, which was excellent. The team at the health centre were fantastic and I would certainly return to see medical professionals there again.