The Grove Medical Group
BR
Becky R. 10 months ago • From Google
Bad
I attended this practice for approximately three to four years before relocating. During my time there, the nursing staff who carried out routine procedures such as blood tests and cervical screening were generally very pleasant and demonstrated genuine care. They also handled mental health matters reasonably well. However, my experience with most of the doctors I consulted regarding my female health concerns was quite different. I found them to be dismissive and unhelpful when discussing my physical symptoms. One appointment particularly stands out, where I was told my situation was "too complicated for GP level care." Throughout my time at the practice, I felt that hormonal contraception was repeatedly suggested as a catch-all solution to my symptoms and ongoing pelvic discomfort, which persisted for several years. Despite explaining that I had already tried various formulations without success, I struggled significantly to obtain specialist referrals and felt unheard in many consultations, leaving appointments feeling undervalued and frustrated. I also experienced concerning side effects including severe abdominal pain and unexpected bleeding, which were not taken seriously. The suggested responses to these issues were often generic advice about lifestyle changes or over-the-counter pain relief, rather than proper investigation of my severe symptoms. The practice would benefit from greater attention to women's health care, particularly in terms of updating clinical approaches and demonstrating more empathy towards patients' concerns.
LC L.