A

Anonymouse 2 days ago

Rating

Great

  • Appointment

    Great
  • Reception

    Bad
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

office manager

I have had bad runnings with the current office manager, very rude person wanna be a doctor. first occation she was discussing my medication on the phone, when i told her she was not the doctor she hung the phone, few days later i recieved a letter from her telling me any more rudeness on my part and i would be struck off. later conversation on the phone at 8 in the morning for a phone app, i told her that i had received a text from the surgery that my results from an x ray where in and to ring for an app, she told me i had to go through patch we at 78 years old i explained that i did not know how to do that, and could i please have a phone app with the doctor, and asked her if they were doing 8 o clock phone calls for phone app, to which she told me she could not help me and if i went in to the surgery she would teach me how to do patch i felt that this person should have some respect and not speak o me as if i were stupid i am after all 78 years old her hole attitude was very rude and under minding, i did just loose it and swore at her and off course she hung up the phone, i am sorry for loosing control and swearing. This person should also learn how to speak to people 3 days later i got struck off, on that same day i rung 111 and explained what had happened and within 15 mins a doctor at the surgery phoned me and i explaint to him what had happened, he was very sorry and gave me my results, if i may add that all the doctors at the surgery are great i was at that surgery for 24 years never had a problem and then along comes this office manager thinking she is in control and can speak down to people one of many office staff. I am very sad that it's come to this and hope i find another surgery soon as i have ongoing health issues with my heart and on repeat medications.

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