Willow Tree Surgery
Anonymouse one month ago
Great
Appointment
GreatReception
BadCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
Excellentoffice manager
I have had bad runnings with the current office manager, very rude person wanna be a doctor. first occation she was discussing my medication on the phone, when i told her she was not the doctor she hung the phone, few days later i recieved a letter from her telling me any more rudeness on my part and i would be struck off. later conversation on the phone at 8 in the morning for a phone app, i told her that i had received a text from the surgery that my results from an x ray where in and to ring for an app, she told me i had to go through patch we at 78 years old i explained that i did not know how to do that, and could i please have a phone app with the doctor, and asked her if they were doing 8 o clock phone calls for phone app, to which she told me she could not help me and if i went in to the surgery she would teach me how to do patch i felt that this person should have some respect and not speak o me as if i were stupid i am after all 78 years old her hole attitude was very rude and under minding, i did just loose it and swore at her and off course she hung up the phone, i am sorry for loosing control and swearing. This person should also learn how to speak to people 3 days later i got struck off, on that same day i rung 111 and explained what had happened and within 15 mins a doctor at the surgery phoned me and i explaint to him what had happened, he was very sorry and gave me my results, if i may add that all the doctors at the surgery are great i was at that surgery for 24 years never had a problem and then along comes this office manager thinking she is in control and can speak down to people one of many office staff. I am very sad that it's come to this and hope i find another surgery soon as i have ongoing health issues with my heart and on repeat medications.
Wish I could rate this zero stars. Absolute worst general practitioner. Shockingly, some people have given 5-star ratings (which is mind-boggling), and I hope those patients are somehow alright and..
Willow Tree Surgery
rajitha v.
Willow tree surgery's scheduling process is incredibly frustrating. Their phone lines are consistently unresponsive, and even when you manage to get through, available appointment times are..
Willow Tree Surgery
Ionut T.
Absolute medical office incompetence! I attempted to schedule a callback with my doctor for an essential prescription, and the interaction was ridiculous. They suggested Saturday at 16:30, despite..
Willow Tree Surgery
haider s.
Avoid this place I've been requesting the Yerba for a week due to my illness They're consistently unreliable Their service is disappointing
Willow Tree Surgery
shaz m.
Absolute worst general practice ever. You'll never be seen at the scheduled time, and they claim they'll call back, but that's a rare occurrence. Getting a medical record is a nightmare - they..
Willow Tree Surgery
Merlin B.
Throughout my three-decade relationship with Willow Tree surgery, I've consistently experienced reliable care. When medical attention was necessary, the service has been dependable. Recently, I..
Willow Tree Surgery
Ellona T.
Absolutely appalling behavior from Doctor K! He reduced me to tears during the consultation by shouting at me when I requested a scan due to my ongoing pain. When he eventually consented to provide..
Willow Tree Surgery
Kayley B.
Attempting to obtain a prescription that was originally mishandled has been an absolute frustration. For someone who recently recovered from covid and falls into a high-risk group, why can't they..
Willow Tree Surgery
Mohammad S.
Absolutely the most terrible medical practice I've encountered, primarily because of Dr. K. They completely fail to give patients a proper hearing and consistently appear rushed during..
Willow Tree Surgery
Gabrielle T.
Willow Tree Surgery truly exemplifies the best of the National Health Service! The reception team and medical professionals are exceptionally warm and compassionate, consistently demonstrating a..
Willow Tree Surgery
John C.
Top-notch physicians and caring nursing staff - I've been trusting this medical practice for over two decades.
Willow Tree Surgery
steven s.
Excellent experience overall. The personnel were courteous and supportive. I've been under Dr Handalage's care, and he has been exceptional for both myself and my relatives. He ranks among the..
Willow Tree Surgery
Luke B.
The employees are exceptionally courteous, incredibly supportive, and have gone out of their way to provide valuable guidance and information.
Willow Tree Surgery
Harjit V.
Welcoming personnel, doctors genuinely listen and engage with patients, absolutely impeccable service with no room for criticism.
Willow Tree Surgery
Nena T.
My family and I have been patients at this medical practice for more than two decades. Without exception, every staff member, including the front desk team and physicians, has consistently..
Willow Tree Surgery
Philip H.
The Willow Tree Surgery has been my healthcare provider since I gave birth. Each passing year has seen improvements, primarily due to the exceptional staff. From the warm, welcoming reception team..
Willow Tree Surgery
Janet B.
Throughout our decades-long relationship with this medical practice, spanning more than three and a half decades, we have consistently received top-tier care. The recent year and a half has..
Willow Tree Surgery
Sophia V.
I've been a patient at Willow Tree Surgery since childhood, and it truly is an outstanding medical facility with an incredible team of healthcare professionals. The practice's adaptability during..
Willow Tree Surgery
Axel F.
I strongly advise against this medical practice - in fact, steer clear completely! The medical staff appear utterly disinterested in patients' concerns, seeming to listen without genuine care and..
Willow Tree Surgery
Ashley N.
Excellent medical facility that provides comprehensive care and readily accommodates patients, even in urgent situations. The physicians are attentive and genuinely committed to patient support. I..
Willow Tree Surgery
T J.