Sidney House and the Laurels
HH
Harrx H. 7 years ago • From Google
Bad
In the past, this surgery was exceptional, with most tensioning doctors being compassionate and skilled. Now, the facility barely manages to offer any meaningful service. Doctors are virtually impossible to see, and the new reception staff display rudeness and lack of professional competence. A recently hired receptionist demonstrated complete incomprehension, failing to distinguish between 'non fasting' and 'fasting' requirements, and being unfamiliar with the term 'amalgamate' when confronted with conflicting blood test documentation. Critically, a child with suspected appendicitis and an adult suffering from severe rheumatoid arthritis were both denied proper medical attention. Telephone diagnoses are fundamentally flawed, creating a dangerous environment for potential medical errors and misdiagnosis. Employing receptionists without adequate language and communication skills will inevitably generate unnecessary stress and potential medical complications. The practice manager urgently needs to reassess support staff qualifications, secure appropriate governmental funding, and restore the quality of service before a catastrophic mistake occurs. The previous receptionist team was professional, empathetic, and well-organized. What has transpired to transform this once-excellent surgery into such a disorganized state? I am actively considering transferring to an alternative medical practice.
Jan S.