Temple Fortune Medical Group

This practice fell significantly short of expectations. The reception staff demonstrated poor communication skills and an unwelcoming demeanor. The overall service quality appeared unprofessional..

Unable to secure an appointment through online booking, telephone, or the practice app. After four weeks of attempting to arrange a consultation, I have been unsuccessful. The overall patient..

I have been with this practice for over 15 years. When ownership changed, the administrative and front office staff became difficult to work with. I have chosen to stay because of several salaried..

I have had a long-standing relationship with my previous doctor spanning over four decades, and I hold them in the highest regard. However, when I requested that my address details be updated on my..

The building houses two separate medical practices, and both have excellent front desk staff. Although the clinicians maintain busy schedules, those I have consulted with have demonstrated strong..

I had a distressing experience during my visit today. My child had to wait considerably longer than expected to be seen by a healthcare professional. The practice appeared to be operating with..

Did not understand request, went round in loops and never got to speak to a real person despite repeated calls. Took many minutes each time. Is an absolute patient's nightmare!

I waited over an hour to reach someone at reception by telephone, only to be informed that a phone consultation could be arranged approximately a month away. I found this waiting time and..

I have been attempting to secure an appointment for approximately a month without success. The reception team consistently advises calling back the next day due to lack of availability, with this..

The reception staff member was excellent, demonstrating helpfulness, kindness, compassion and politeness throughout. Their efficiency made the overall process considerably smoother and easier to..

Struggled to secure an appointment for my child within a reasonable timeframe, with waits extending beyond several weeks. Phone calls resulted in extended hold times lasting over an hour. Getting..

This practice has significant issues with accessibility. Obtaining an appointment requires considerable effort, with lengthy phone waits that frequently result in no available slots. The reception..

The experience at this practice has been disappointing across multiple areas, particularly regarding the difficulty in securing appointments and concerns about the accuracy of clinical assessments..

The practice has not been responsive to patient needs, particularly when contacted by telephone. I felt the service quality was insufficient and made the decision to seek care elsewhere after a..

I have nothing but praise for how responsive and kind the team has been whenever my child has needed an appointment. Thank you so much to all the staff members.

Pleasant and satisfactory experience with NHS services.

I am deeply disappointed with how I have been treated during my long association with this practice. When I recently called seeking an appointment, the phone system indicated a significant queue,..

This practice has not met my expectations. The reception staff request detailed information about health concerns before scheduling appointments, which feels intrusive to privacy. When attempting to..

I consistently experience highly professional care during my visits to this GP practice. The clinical staff members have been particularly helpful and supportive throughout my time as a patient...

Requiring patients to complete digital assessment questionnaires before accessing medical consultations may discourage individuals from seeking timely care when they genuinely require it. This..