Lawrence House Medical Centre
LD
Lewis D. 3 years ago • From Google
Bad
Unsatisfactory practice - if you are considering registering, I would advise against it. This is the type of practice that makes you seriously question the value of your national insurance contributions. You are instructed to book appointments through an online system which the clinical staff frequently categorise as non-urgent, and inform you that you may need to wait anywhere from a week to several weeks for an appointment. I was recently advised to wait over a week for an appointment regarding a respiratory infection, despite mentioning that the infection had already been present for three weeks - I have multiple other instances of comparable situations. There is a persistent absence of attentiveness from the team, the reception staff are often dismissive and confrontational in the majority of interactions, and you experience a sense of having to persistently advocate for yourself to obtain an appointment or receive any consideration, whether your concern is minor or significant. Should we genuinely need to attend emergency services for routine healthcare needs in one of the world's most developed economies? The failure to deliver an adequate service (which we fund through our regular earnings) is deeply concerning and reflective of a regrettably struggling system. Access to medical appointments at times that suit your personal circumstances, including your work commitments, so that you can recuperate and return to work, is such a fundamental requirement. I am deeply disappointed that well into the post-pandemic period, we continue to experience a situation where accessing basic healthcare appears difficult or feels like a privilege rather than a standard entitlement.
Lewis D.