Northern Health Centre

It has become more challenging to obtain face-to-face appointments and physical examinations since recent times. Accessing a consultation with a preferred clinician can involve lengthy waiting..

I have been a patient at this practice for over a decade. While the clinical staff are satisfactory, I have found the reception team to be dismissive and unhelpful. On several occasions, I have..

I contacted the practice when I was feeling poorly and, despite mentioning that I was already registered there, was simply told to ring back on Monday as they were about to close. No alternative..

My daughter had an appointment today. I arrived approximately ten minutes late due to traffic conditions in the area, but the receptionist was not immediately available. After waiting for about ten..

The clinical staff provided excellent care, however the reception team across the practice was disappointing. The wait to be seen was considerably longer than expected, as it appeared there was a..

Excellent service with thorough attention to detail and effective medical guidance provided. Much appreciated.

The receptionist's manner during phone calls comes across as quite abrupt. I understand that managing appointments can be challenging, but a simple greeting and farewell would make the interaction..

I attended the centre shortly before closing time for a blood test appointment. Unfortunately, the available staff member was unable to see me as they needed to leave to attend to other commitments...

I visited the practice in person to arrange a GP appointment since the online system was unavailable and my attempts to reach the practice by telephone were unsuccessful. The receptionist informed..

The phone answering and reception team's approach has become noticeably better during our time as patients at this practice, and there are several capable clinicians available. Bringing..

Excellent and compassionate healthcare professionals

A well-staffed practice with a good selection of healthcare professionals and attentive reception team members.

I found the receptionist's manner to be quite dismissive and unhelpful during my visit. After I submitted the forms I had completed, her response suggested they may not have been properly retained,..

I have been attempting to contact the reception team for over a week, during which time I left multiple voicemails. They eventually called me back today. The person who answered was from the..

I found that some of the reception staff have always been helpful whenever I've called. In particular, one member of the team stood out for being polite and helpful, so thank you so much for going..

Excellent experience with a welcoming and approachable team.

The clinical staff are excellent, though there is room for improvement in the reception area.

When attempting to contact the practice by telephone, it takes a considerable amount of time to reach someone, even when positioned early in the queue. This has been a recurring experience. However,..

The reception staff could be more courteous.

I was quite disappointed with my experience at this GP practice.