South Hylton Medical Centre

I would give them the lowest possible rating if I could.

I have found this practice to be excellent across all areas, with friendly and helpful staff, a pleasant facility, and a convenient pharmacy. The knowledge and professionalism demonstrated by the..

The service here has been disappointing and unhelpful. There have been difficulties obtaining necessary repeat medications, with requests being refused despite the importance of continuity...

I have been unable to secure an in-person appointment with a clinician at this practice over a two-year period. My only contact was a telephone consultation, during which I was unable to verify who..

Would not suggest using this practice. The team displayed an unwelcoming demeanor and the appointment system proved frustrating, with calls made at opening time often resulting in being asked to..

Extremely frustrating experience with appointment availability. The booking system is very difficult to navigate, and even when encouraged to schedule a visit, securing a slot proves nearly..

Absolutely useless, requested a supply of medication for my child's travel abroad. Took multiple attempts just to obtain it and they only provided a partial amount of what was needed. Totally..

This practice was once highly regarded. Following the alignment with the local GP alliance, there has been a noticeable decline in service quality. Some of the nursing staff demonstrate competence..

If I could give this place 0 stars I would. First of all, some clinicians are actually rude. One particular clinician has been seen over these last couple months for help towards a diagnosis, due to..

Would rate this service much lower if possible, as I found it deeply disappointing. The reception staff came across as unwelcoming and unhelpful. I have struggled to secure an appointment through..

Attempted to contact the surgery by telephone but was unable to reach anyone.

The phone lines are difficult to reach when attempting to schedule an appointment, and availability seems limited. The treatments provided have not been effective for my needs, and I experienced an..

The practice appears reluctant to engage with patients who are unwell.

Waited a considerable time in the queue. The length of the wait was quite disappointing.

I'm pleased to have finally moved to a different practice. I've always found the reception team and nursing staff to be helpful and professional, however I had a very negative experience with one..

This practice was previously excellent, but has noticeably declined over the last year or so. The reception team appears to be a significant weakness for the organisation. Even when calling early in..

A disappointing experience. This does not reflect the NHS values being promoted. The practice should be focused on supporting patients who are unwell. Instead, the systems appear designed to make..

Absolutely disappointing, there seems little point in the practice being open when appointments are virtually impossible to obtain. No wonder the NHS is under such strain.

I am very satisfied with the service provided. The reception staff are courteous and communicate clearly, and the clinical team members I have interacted with demonstrate considerable expertise and..

I would give the lowest possible rating if the system allowed it, and would recommend avoiding this practice. The availability of appointments is extremely limited, and the booking system is highly..